Reconceptualizing and Theorizing About Digital Consumer Services: a Critical Review

Mary Tate, Elfi Furtmueller

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Abstract

A large and heterogeneous literature, with competing and overlapping definitions, that is manifestly dated and inappropriate to contemporary digital consumer services, is impeding progress in digital services research. This conceptual paper offers of this discourse. We propose and outline methodological approaches for reconceptualising digital services and outcomes.
Original languageEnglish
Title of host publicationAdvances in Consumer Research
EditorsJune Cotte, Stacy Wood
Place of PublicationDuluth, MN, USA
PublisherAssociation for Consumer Research (ACR)
Pages702-703
Number of pages2
Volume42
Publication statusPublished - 23 Oct 2014
EventNorth American Conference of the Association for Consumer Research (ACR) 2014 - Baltimore, United States
Duration: 23 Oct 201426 Oct 2014

Publication series

NameAdvances in Consumer Research
PublisherAssociation for Consumer Research
Volume42

Conference

ConferenceNorth American Conference of the Association for Consumer Research (ACR) 2014
CountryUnited States
CityBaltimore
Period23/10/1426/10/14

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Tate, M., & Furtmueller, E. (2014). Reconceptualizing and Theorizing About Digital Consumer Services: a Critical Review. In J. Cotte, & S. Wood (Eds.), Advances in Consumer Research (Vol. 42, pp. 702-703). (Advances in Consumer Research; Vol. 42). Duluth, MN, USA: Association for Consumer Research (ACR).