A large and heterogeneous literature, with competing and overlapping definitions, that is manifestly dated and inappropriate to contemporary digital consumer services, is impeding progress in digital services research. This conceptual paper offers of this discourse. We propose and outline methodological approaches for reconceptualising digital services and outcomes.
|Title of host publication||Advances in Consumer Research|
|Editors||June Cotte, Stacy Wood|
|Place of Publication||Duluth, MN, USA|
|Publisher||Association for Consumer Research (ACR)|
|Number of pages||2|
|Publication status||Published - 23 Oct 2014|
|Event||North American Conference of the Association for Consumer Research (ACR) 2014 - Baltimore, United States|
Duration: 23 Oct 2014 → 26 Oct 2014
|Name||Advances in Consumer Research|
|Publisher||Association for Consumer Research|
|Conference||North American Conference of the Association for Consumer Research (ACR) 2014|
|Period||23/10/14 → 26/10/14|
Tate, M., & Furtmueller, E. (2014). Reconceptualizing and Theorizing About Digital Consumer Services: a Critical Review. In J. Cotte, & S. Wood (Eds.), Advances in Consumer Research (Vol. 42, pp. 702-703). (Advances in Consumer Research; Vol. 42). Duluth, MN, USA: Association for Consumer Research (ACR).