@inproceedings{435317cd7c0941a9891a3e6a79709933,
title = "Reconceptualizing and Theorizing About Digital Consumer Services: a Critical Review",
abstract = "A large and heterogeneous literature, with competing and overlapping definitions, that is manifestly dated and inappropriate to contemporary digital consumer services, is impeding progress in digital services research. This conceptual paper offers of this discourse. We propose and outline methodological approaches for reconceptualising digital services and outcomes.",
author = "Mary Tate and Elfi Furtmueller",
year = "2014",
month = oct,
day = "23",
language = "English",
volume = "42",
series = "Advances in Consumer Research",
publisher = "Association for Consumer Research (ACR)",
pages = "702--703",
editor = "June Cotte and Stacy Wood",
booktitle = "Advances in Consumer Research",
address = "United States",
note = "North American Conference of the Association for Consumer Research (ACR) 2014 ; Conference date: 23-10-2014 Through 26-10-2014",
}