Reforming Local Governments in Times of Crisis: Values and Expectations of Good Local Governance in Comparative Perspective

A lot has been written about normative and theoretical expectations of local government. In this chapter we give the word to the citizens. How satisfied are they with the way local democracy works in their municipality and what do they expect from their municipalities in terms of facilities and services? With the Netherlands, Norway, Denmark, and Switzerland, our study covers four relatively well-off countries holding top positions in most overall assessments of democracy. We start with a general evaluation of the citizens’ satisfaction with their life in their municipality. In a next step we address the different ideas citizens have about the very essence of local democracy and local governance. The chapter ends with a discussion of varying degrees of satisfaction considering the different expectations.