Relationship between trust and usability in virtual environments: An ongoing study

Davide Salanitri; Chrisminder Hare; Simone Borsci; Glyn Lawson; Sarah Sharples; Brian Water Fi Eld

doi:10.1007/978-3-319-20901-2_5

Relationship between trust and usability in virtual environments: An ongoing study

Davide Salanitri, Chrisminder Hare, Simone Borsci, Glyn Lawson, Sarah Sharples, Brian Water Fi Eld

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

7 Citations (Scopus)

1 Downloads (Pure)

Abstract

Usability and trust have been observed to be related in several domains including web retail, information systems, and e-health. Trust in technology reflects beliefs about the attributes of a technology. Research has shown that trust is a key factor for the success of different systems – e.g., e-market, e-commerce, and social networks. Trust in technology can be supported or prevented by the perceived usability. Therefore, a low level of usability could compromise an individual’s trust in their use of a technology, resulting in a negative attitude towards a product. Even if this relationship has been seen as important in the fields listed above, there is limited research which empirically assesses trust and usability in virtual reality (VR). This work will present the first set of data on the relationship between usability and trust in VR. To gather this data, three different VR systems (Desktop 3D tool, CAVE, and a flight simulator) were tested. The findings show that (i) the best-known questionnaire to measure usability and trust could be applied to VR, (ii) there is a strong relationship between people’s satisfaction and trust in the use of VR, (iii) the relationship between usability and trust exists for different systems.

Original language	English
Title of host publication	Human-Computer Interaction: Design and Evaluation
Subtitle of host publication	17th International Conference, HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I
Editors	Masaaki Kurosu
Pages	49-59
Number of pages	11
ISBN (Electronic)	978-3-319-20901-2
DOIs	https://doi.org/10.1007/978-3-319-20901-2_5
Publication status	Published - 1 Jan 2015
Event	17th International Conference on Human-Computer Interaction - The Westin Bonaventure Hotel , Los Angeles, United States Duration: 5 Aug 2015 → 7 Aug 2015 Conference number: 17 http://2015.hci.international/

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	9169

Conference

Conference	17th International Conference on Human-Computer Interaction
Abbreviated title	HCI 2015
Country	United States
City	Los Angeles
Period	5/08/15 → 7/08/15
Internet address	http://2015.hci.international/

Keywords

System usability scale
Trust
Trust in technology measures
Usability
Virtual reality

Access to Document

10.1007/978-3-319-20901-2_5

Link to publication in Scopus

Fingerprint Dive into the research topics of 'Relationship between trust and usability in virtual environments: An ongoing study'. Together they form a unique fingerprint.

Cite this

Salanitri, D., Hare, C., Borsci, S., Lawson, G., Sharples, S., & Water Fi Eld, B. (2015). Relationship between trust and usability in virtual environments: An ongoing study. In M. Kurosu (Ed.), Human-Computer Interaction: Design and Evaluation: 17th International Conference, HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I (pp. 49-59). (Lecture Notes in Computer Science; Vol. 9169). https://doi.org/10.1007/978-3-319-20901-2_5

Salanitri, Davide ; Hare, Chrisminder ; Borsci, Simone ; Lawson, Glyn ; Sharples, Sarah ; Water Fi Eld, Brian. / Relationship between trust and usability in virtual environments: An ongoing study. Human-Computer Interaction: Design and Evaluation: 17th International Conference, HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I. editor / Masaaki Kurosu. 2015. pp. 49-59 (Lecture Notes in Computer Science).

@inproceedings{25cc5b00f3ed4f9f8d6427f3dcd66136,

title = "Relationship between trust and usability in virtual environments: An ongoing study",

abstract = "Usability and trust have been observed to be related in several domains including web retail, information systems, and e-health. Trust in technology reflects beliefs about the attributes of a technology. Research has shown that trust is a key factor for the success of different systems – e.g., e-market, e-commerce, and social networks. Trust in technology can be supported or prevented by the perceived usability. Therefore, a low level of usability could compromise an individual{\textquoteright}s trust in their use of a technology, resulting in a negative attitude towards a product. Even if this relationship has been seen as important in the fields listed above, there is limited research which empirically assesses trust and usability in virtual reality (VR). This work will present the first set of data on the relationship between usability and trust in VR. To gather this data, three different VR systems (Desktop 3D tool, CAVE, and a flight simulator) were tested. The findings show that (i) the best-known questionnaire to measure usability and trust could be applied to VR, (ii) there is a strong relationship between people{\textquoteright}s satisfaction and trust in the use of VR, (iii) the relationship between usability and trust exists for different systems.",

keywords = "System usability scale, Trust, Trust in technology measures, Usability, Virtual reality",

author = "Davide Salanitri and Chrisminder Hare and Simone Borsci and Glyn Lawson and Sarah Sharples and {Water Fi Eld}, Brian",

year = "2015",

month = jan,

day = "1",

doi = "10.1007/978-3-319-20901-2_5",

language = "English",

isbn = "978-3-319-20900-5",

series = "Lecture Notes in Computer Science",

publisher = "Springer",

pages = "49--59",

editor = "Masaaki Kurosu",

booktitle = "Human-Computer Interaction: Design and Evaluation",

note = "17th International Conference on Human-Computer Interaction, HCI 2015 ; Conference date: 05-08-2015 Through 07-08-2015",

url = "http://2015.hci.international/",

}

Salanitri, D, Hare, C, Borsci, S, Lawson, G, Sharples, S & Water Fi Eld, B 2015, Relationship between trust and usability in virtual environments: An ongoing study. in M Kurosu (ed.), Human-Computer Interaction: Design and Evaluation: 17th International Conference, HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I. Lecture Notes in Computer Science, vol. 9169, pp. 49-59, 17th International Conference on Human-Computer Interaction, Los Angeles, United States, 5/08/15. https://doi.org/10.1007/978-3-319-20901-2_5

Relationship between trust and usability in virtual environments: An ongoing study. / Salanitri, Davide; Hare, Chrisminder; Borsci, Simone; Lawson, Glyn; Sharples, Sarah; Water Fi Eld, Brian.

Human-Computer Interaction: Design and Evaluation: 17th International Conference, HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I. ed. / Masaaki Kurosu. 2015. p. 49-59 (Lecture Notes in Computer Science; Vol. 9169).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Relationship between trust and usability in virtual environments: An ongoing study

AU - Salanitri, Davide

AU - Hare, Chrisminder

AU - Borsci, Simone

AU - Lawson, Glyn

AU - Sharples, Sarah

AU - Water Fi Eld, Brian

N1 - Conference code: 17

PY - 2015/1/1

Y1 - 2015/1/1

N2 - Usability and trust have been observed to be related in several domains including web retail, information systems, and e-health. Trust in technology reflects beliefs about the attributes of a technology. Research has shown that trust is a key factor for the success of different systems – e.g., e-market, e-commerce, and social networks. Trust in technology can be supported or prevented by the perceived usability. Therefore, a low level of usability could compromise an individual’s trust in their use of a technology, resulting in a negative attitude towards a product. Even if this relationship has been seen as important in the fields listed above, there is limited research which empirically assesses trust and usability in virtual reality (VR). This work will present the first set of data on the relationship between usability and trust in VR. To gather this data, three different VR systems (Desktop 3D tool, CAVE, and a flight simulator) were tested. The findings show that (i) the best-known questionnaire to measure usability and trust could be applied to VR, (ii) there is a strong relationship between people’s satisfaction and trust in the use of VR, (iii) the relationship between usability and trust exists for different systems.

AB - Usability and trust have been observed to be related in several domains including web retail, information systems, and e-health. Trust in technology reflects beliefs about the attributes of a technology. Research has shown that trust is a key factor for the success of different systems – e.g., e-market, e-commerce, and social networks. Trust in technology can be supported or prevented by the perceived usability. Therefore, a low level of usability could compromise an individual’s trust in their use of a technology, resulting in a negative attitude towards a product. Even if this relationship has been seen as important in the fields listed above, there is limited research which empirically assesses trust and usability in virtual reality (VR). This work will present the first set of data on the relationship between usability and trust in VR. To gather this data, three different VR systems (Desktop 3D tool, CAVE, and a flight simulator) were tested. The findings show that (i) the best-known questionnaire to measure usability and trust could be applied to VR, (ii) there is a strong relationship between people’s satisfaction and trust in the use of VR, (iii) the relationship between usability and trust exists for different systems.

KW - System usability scale

KW - Trust

KW - Trust in technology measures

KW - Usability

KW - Virtual reality

UR - http://www.scopus.com/inward/record.url?scp=84947266727&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-20901-2_5

DO - 10.1007/978-3-319-20901-2_5

M3 - Conference contribution

AN - SCOPUS:84947266727

SN - 978-3-319-20900-5

T3 - Lecture Notes in Computer Science

SP - 49

EP - 59

BT - Human-Computer Interaction: Design and Evaluation

A2 - Kurosu, Masaaki

T2 - 17th International Conference on Human-Computer Interaction

Y2 - 5 August 2015 through 7 August 2015

ER -

Salanitri D, Hare C, Borsci S, Lawson G, Sharples S, Water Fi Eld B. Relationship between trust and usability in virtual environments: An ongoing study. In Kurosu M, editor, Human-Computer Interaction: Design and Evaluation: 17th International Conference, HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I. 2015. p. 49-59. (Lecture Notes in Computer Science). https://doi.org/10.1007/978-3-319-20901-2_5