Reliable performance in critical asset introductions: A comparative study on collective mindfulness

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    Abstract

    Asset-intensive organizations heavily rely on physical assets that are often expensive, complex and have a significant impact on performance.
    Introducing new critical assets is characterized by a strong need for reliable performance despite typical teething problems. New asset
    introductions raise (obvious) questions about the reliability of technical systems, but often neglected or overlooked, also about the reliability of
    organizational systems. The concept of collective mindfulness may support asset-intensive organizations to recognize and manage organizational
    reliability, but empirical research on its application in the context of physical asset management seems to be missing. This study addresses this
    gap through an empirical exploration by assessing collective mindfulness in critical asset introductions at three asset-intensive organizations. This
    research contributes by providing detailed insights into what practices of asset-intensive organizations can be seen as mindful and supports
    reliability seeking organizations when introducing new critical assets. An explorative multiple case study revealed distinctive operationalizations
    for the five processes of collective mindfulness for critical asset introductions. In addition, limited evidence was found of organizational
    mechanisms influencing these processes of collective mindfulness. This can be considered an opportunity to increase reliable performance in
    complex asset introductions. Therefore, future research should be aimed at how asset-intensive organizations can implement collective
    mindfulness principles to adopt a more mindful organizational infrastructure.
    Original languageEnglish
    Pages (from-to)193-198
    JournalProcedia manufacturing
    Volume49
    DOIs
    Publication statusSubmitted - 2020
    Event8th International Conference on Through-Life Engineering Service, TESConf 2019 - Case Western Reserve University, Cleveland, United States
    Duration: 27 Oct 201929 Oct 2019
    Conference number: 8
    https://engineering.case.edu/conference/TESConf2019/

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