Researching trust in Wikipedia

Teun Lucassen, Jan Maarten Schraagen

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As the use of collaborative online encyclopedias such as Wikipedia grows, so does the need for research on how users evaluate its credibility. In this paper we compare three experimental approaches to study trust in Wikipedia, namely think aloud, eye-tracking, and online questionnaires. The advantages and disadvantages of each method are discussed. We conclude that it is best to use multiple methods when researching information trust, as each single one of the discussed methods alone does not give all possible information.
Original languageEnglish
Number of pages2
Publication statusPublished - 2011
EventChi Sparks 2011: HCI research, Innovation and Implementation - HAN University of Applied Sciences, Arnhem, Netherlands
Duration: 23 Jun 201123 Jun 2011


ConferenceChi Sparks 2011


  • Wikipedia
  • Trust
  • Online questionnaires
  • Credibility
  • Eye tracking
  • Think aloud


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