Resilience through digitalisation: How individual and organisational resources affect public employees working from home during the COVID-19 pandemic

Caroline Fischer*, John Siegel, Isabella Proeller

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

25 Citations (Scopus)
129 Downloads (Pure)

Abstract

This article examines public service resilience during the COVID-19 pandemic and studies the switch to telework due to social distancing measures. We argue that the pandemic and related policies led to increasing demands on public organisations and their employees. Following the job demands-resources model, we argue that resilience only can arise in the presence of resources for buffering these demands. Survey data were collected from 1,189 German public employees, 380 participants were included for analysis. The results suggest that the public service was resilient against the crisis and that the shift to telework was not as demanding as expected.
Original languageEnglish
Pages (from-to)808-835
Number of pages28
JournalPublic management review
Volume25
Issue number4
Early online date22 Feb 2022
DOIs
Publication statusPublished - 3 Apr 2023

Keywords

  • UT-Hybrid-D

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  • Virtuelle Teams und Homeoffice

    Translated title of the contribution: Virtual teams and homeofficeFischer, C., Proeller, I., Siegel, J. & Drathschmidt, N., 2022, Handbuch Digitalisierung in Staat und Verwaltung. Klenk, T., Nullmeier, F. & Wewer, G. (eds.). Springer, p. 1-13 13 p.

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