Resilient performance in maintenance operations: managing unexpected failures

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

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Abstract

Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position.
Original languageEnglish
Title of host publicationEurOMA 2017 conference proceedings
Publication statusPublished - 2017
Event24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Edinburgh, United Kingdom
Duration: 1 Jul 20175 Jul 2017
Conference number: 24

Conference

Conference24th International Annual EurOMA Conference 2017
CountryUnited Kingdom
CityEdinburgh
Period1/07/175/07/17

Keywords

  • organisational resilience
  • unexpected failures
  • maintenance operations

Cite this

@inproceedings{e72c9dc21a97421c96fda3adcc3cc8d5,
title = "Resilient performance in maintenance operations: managing unexpected failures",
abstract = "Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position.",
keywords = "organisational resilience, unexpected failures, maintenance operations",
author = "Jan-Jaap Moerman and Braaksma, {Anne Johannes Jan} and {van Dongen}, {Leonardus Adriana Maria}",
year = "2017",
language = "English",
booktitle = "EurOMA 2017 conference proceedings",

}

Moerman, J-J, Braaksma, AJJ & van Dongen, LAM 2017, Resilient performance in maintenance operations: managing unexpected failures . in EurOMA 2017 conference proceedings. 24th International Annual EurOMA Conference 2017, Edinburgh, United Kingdom, 1/07/17.

Resilient performance in maintenance operations : managing unexpected failures . / Moerman, Jan-Jaap ; Braaksma, Anne Johannes Jan; van Dongen, Leonardus Adriana Maria.

EurOMA 2017 conference proceedings. 2017.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

TY - GEN

T1 - Resilient performance in maintenance operations

T2 - managing unexpected failures

AU - Moerman, Jan-Jaap

AU - Braaksma, Anne Johannes Jan

AU - van Dongen, Leonardus Adriana Maria

PY - 2017

Y1 - 2017

N2 - Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position.

AB - Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position.

KW - organisational resilience

KW - unexpected failures

KW - maintenance operations

M3 - Conference contribution

BT - EurOMA 2017 conference proceedings

ER -