Resilient performance in maintenance operations: managing unexpected failures

Jan-Jaap  Moerman; Anne Johannes Jan Braaksma; Leonardus Adriana Maria van Dongen

Resilient performance in maintenance operations: managing unexpected failures

Jan-Jaap Moerman, Anne Johannes Jan Braaksma, Leonardus Adriana Maria van Dongen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

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Abstract

Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position.

Original language	English
Title of host publication	EurOMA 2017 conference proceedings
Publication status	Published - 2017
Event	24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Edinburgh, United Kingdom Duration: 1 Jul 2017 → 5 Jul 2017 Conference number: 24

Conference

Conference	24th International Annual EurOMA Conference 2017
Country/Territory	United Kingdom
City	Edinburgh
Period	1/07/17 → 5/07/17

Keywords

organisational resilience
unexpected failures
maintenance operations

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title = "Resilient performance in maintenance operations: managing unexpected failures ",

abstract = "Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position. ",

keywords = "organisational resilience, unexpected failures, maintenance operations",

author = "Jan-Jaap Moerman and Braaksma, {Anne Johannes Jan} and {van Dongen}, {Leonardus Adriana Maria}",

year = "2017",

language = "English",

booktitle = "EurOMA 2017 conference proceedings",

note = "24th International Annual EurOMA Conference 2017 : Inspiring Operations Management ; Conference date: 01-07-2017 Through 05-07-2017",

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T1 - Resilient performance in maintenance operations

T2 - 24th International Annual EurOMA Conference 2017

AU - Moerman, Jan-Jaap

AU - Braaksma, Anne Johannes Jan

AU - van Dongen, Leonardus Adriana Maria

N1 - Conference code: 24

PY - 2017

Y1 - 2017

N2 - Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position.

AB - Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position.

KW - organisational resilience

KW - unexpected failures

KW - maintenance operations

M3 - Conference contribution

BT - EurOMA 2017 conference proceedings

Y2 - 1 July 2017 through 5 July 2017

ER -

Resilient performance in maintenance operations: managing unexpected failures

Abstract

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