Resilient performance in maintenance operations: managing unexpected failures

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    Unexpected failures of physical assets are often stated as the primary operational risk to asset-intensive organizations. Managing these failures is of critical importance to maintenance operations. This study demonstrates the operationalization and application of organizational resilience in a railway pit stop system, in order to identify changes for improvement in managing unexpected failures, using the soft systems methodology. A new ability (ability to inform) has been identified from the field as an important driver for resilient performance. Further research is needed to defend this position.
    Original languageEnglish
    Title of host publicationEurOMA 2017 conference proceedings
    Publication statusPublished - 2017
    Event24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Edinburgh, United Kingdom
    Duration: 1 Jul 20175 Jul 2017
    Conference number: 24


    Conference24th International Annual EurOMA Conference 2017
    Country/TerritoryUnited Kingdom


    • organisational resilience
    • unexpected failures
    • maintenance operations

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