Revealing the project and asset management divide: Why infrastructure agencies struggle with IT transformation

Amid aging infrastructures, rapid urbanization, and the impacts of climate change, infrastructure agencies are under pressure to modernize their asset information management to enhance the future provision of infrastructure services. However, transforming the current information technology (IT) landscape presents significant challenges. Drawing from three comprehensive, practice-oriented case studies, this PhD dissertation illuminates what these challenges are and why they arise. It reveals the divide between organizing work in infrastructure projects, on the one hand, and executing asset management, on the other hand. Ultimately, findings from this dissertation can guide infrastructure agencies in designing strategies that fully consider the complexities and magnitude of transforming from project-based organizations to data-driven asset managers.