Selecting and switching: some advantages of diagrams for presenting instructions

A.W.B.M. Boekelder, A. Boekelder, M.F. Steehouder

Research output: Contribution to journalArticleAcademicpeer-review

13 Citations (Scopus)
32 Downloads (Pure)

Abstract

Instructions for operating a control panel were presented in five different formats: flowchart, logical tree, yes/no tree, decision table, and list. Subjects had to choose one out of eight buttons, depending on the settings of the control panel. The results show that the decision table resulted in more errors, and that both the decision table and the list took longer than the three other formats, which did not show mutual differences. It turned out that the subjects valued most the format they had been using, except for those who had worked with the list. It is suggested that the users' ease of orientation for a diagram's format, both during reading and after “switching” between equipment and instructional text, explains the differences between the formats
Original languageUndefined
Pages (from-to)229-241
Number of pages13
JournalIEEE transactions on professional communication
Volume41
Issue number4
DOIs
Publication statusPublished - 1998

Keywords

  • METIS-148679
  • IR-73573

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