Service modelling

M.W.A. Steen, M.E. Iacob, M.M. Lankhorst, H. Jonkers, M. Zoet, W. Engelsman, J. Versendaal, H.A. Proper, L. Debije, K. Gaaloul

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

    3 Citations (Scopus)


    The development of enterprise services involves making design decisions at different levels, ranging from strategic to infrastructural choices, and concerning many different aspects, ranging from customer interaction to information registration concerns. In order to support an agile development process with short iterations through each of these levels and aspect, we need to manage the inherent complexity and support rapid feedback on the impact of design decisions across the various aspects of service development. The use of models can help to manage the coherence among the different aspects in service design and in facilitating and accelerating changes. Therefore, we propose a comprehensive framework and method for service modelling and model integration as an important ingredient of an agile service development methodology. This method is aimed at providing a shorter path between requirements and execution through the use of models to feed run-time execution engines, fast validation at the model level, support for communication with stakeholders, integration of different aspects, domains and fields of expertise, and consistency across the enterprise.
    Original languageEnglish
    Title of host publicationAgile service development
    Subtitle of host publicationcombining adaptive methods and flexible solutions
    EditorsMarc Lankhorst
    Place of PublicationBerlin, Heidelberg
    ISBN (Electronic)978-3-642-28188-4
    ISBN (Print)978-3-642-28188-4
    Publication statusPublished - 2012

    Publication series

    NameThe enterprise engineering series
    ISSN (Print)1867-8920
    ISSN (Electronic)1867-8939


    • Agile enterprise
    • Agile software development
    • Agility patterns
    • Business Process Management (BPM)
    • Model-driven engineering
    • Service science
    • NLA


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