Service Optimization

Melanie Reuter-Oppermann*, Anne Zander

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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This chapter provides an overview of Operations Research and its mathematical models for planning problems arising in the area of services. For a better understanding, a basic introduction into the field of Operations Research is given. Different examples from service areas are presented. Several methods for solving the mathematical problems are discussed. In addition, the optimization software called IBM ILOG CPLEX Optimization Studio is presented that can be used to determine an optimal solution for a mathematical problem. The use of simulation in the area of Operations Research is also discussed and the software AnyLogic is used to provide examples.
Original languageEnglish
Title of host publicationFundamentals of Service Systems
Place of PublicationCham
Number of pages260
ISBN (Electronic)978-3-319-23195-2
ISBN (Print)978-3-319-23194-5
Publication statusPublished - 2015
Externally publishedYes

Publication series

NameService Science: Research and Innovations in the Service Economy
ISSN (Print)1865-4924
ISSN (Electronic)1865-4932


  • Operations Research
  • Travel Salesman Problem
  • n/a OA procedure

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