In order to validate the concepts and techniques for service-oriented enterprise architecture modelling, developed in the ArchiMate project (Lankhorst, et al., 2005), we have conducted a number of case studies. This paper describes one of these case studies, conducted at the Dutch Tax and Customs Administration. It shows how business processes, applications and technical infrastructure can be modelled and related using a generic 'service' concept. It also shows the usage of quantitative analysis techniques to compute the application and infrastructural workloads imposed by the characteristics of the business processes.
|Number of pages||12|
|Journal||International journal of business process integration and management|
|Publication status||Published - 2007|