Service-Quality Criteria of Web Recruiters: A Content Analysis

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    2 Citations (Scopus)

    Abstract

    Despite the widespread use of ICT systems in e-recruiting services, there is little research on how recruiters judge the quality of different e-recruiting services. We explore, from the recruiters' perspective, staffing quality improvements and limitations since beginning to use e-recruiting services, the most frequent requests emailed by recruiters to an external e-recruiting service, and the criteria recruiters associate with high e-service quality and how e-service quality can be enhanced. We interviewed 73 recruiters and content-analyzed a large data set of e-mail communications between recruiters and service personnel of an e-recruiting portal for university graduates. Surprisingly, recruiters judge the quality of e-recruiting services primarily by the quantity and not necessarily on the quality of applications, high number of visits to the website, clicks on published job ads, page impressions, successful placements, the size of the applicant pool, and the quality of cooperation with other media channels so as to reach more applicants.
    Original languageEnglish
    Title of host publication2009 42nd Hawaii International Conference on System Sciences
    Place of PublicationPiscataway, NJ
    PublisherIEEE Computer Society
    Pages1-10
    Volume9
    ISBN (Print)978-0-7695-3450-3
    DOIs
    Publication statusPublished - 5 Jan 2009
    Event42nd Hawaii International Conference on System Science, HICSS 2009 - Waikoloa, United States
    Duration: 5 Jan 20098 Jan 2009
    Conference number: 42

    Publication series

    NameHawaii International Conference on System Sciences (HICSS)
    PublisherIEEE
    Volume2009
    ISSN (Print)1530-1605

    Conference

    Conference42nd Hawaii International Conference on System Science, HICSS 2009
    Abbreviated titleHICSS
    CountryUnited States
    CityWaikoloa
    Period5/01/098/01/09

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