@inbook{dc6d3921c37a4527b149d3703416f050,
title = "Shared services - standardization, formalization, and control: a structured literature review",
keywords = "IR-91738, METIS-305010",
author = "Tatiana Bondarouk and Christina-Maria Friebe",
year = "2014",
language = "English",
isbn = "9781783505357",
series = "Advanced Series in Management",
publisher = "Emerald",
number = "13",
pages = "39--66",
editor = "Tanya Bondarouk",
booktitle = "Shared Services as a New Organizational Form",
address = "United Kingdom",
}