''Show me, how does it look now'': Remote Help-giving in Collaborative Design

Dhaval Vyas, Gerrit C. van der Veer, Dirk K.J. Heylen, Antinus Nijholt

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    This paper examines the role of visual information in a remote help-giving situation involving the collaborative physical task of designing a prototype remote control. We analyze a set of video recordings captured within an experimental setting. Our analysis shows that using gestures and relevant artefacts and by projecting activities on the camera, participants were able to discuss several design-related issues. The results indicate that with a limited camera view (mainly faces and shoulders), participants’ conversations were centered at the physical prototype that they were designing. The socially organized use of our experimental setting provides some key implications for designing future remote collaborative systems.
    Original languageUndefined
    Title of host publicationProceedings of European Conference on Cognitive Ergonomics 2009
    EditorsL. Norros
    Place of PublicationHelsinki, Finland
    PublisherAssociation for Computing Machinery (ACM)
    Number of pages4
    ISBN (Print)978-951-38-6339-5
    Publication statusPublished - 28 Sep 2009
    Event27th European Conference on Cognitive Ergonomics, ECCE 2009: Designing beyond the Product – Understanding Activity and User Experience in Ubiquitous Environments - Helsinki, Finland
    Duration: 28 Sep 20092 Oct 2009
    Conference number: 27

    Publication series

    NameVTT Symposium
    ISSN (Print)0357-9387


    Conference27th European Conference on Cognitive Ergonomics, ECCE 2009
    Abbreviated titleECCE


    • METIS-263978
    • IR-67571
    • EWI-15909
    • HMI-HF: Human Factors
    • EC Grant Agreement nr.: FP6/0033812

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