Size matters - Electronic service delivery by municipalities?

R.E. Leenes, Jorgen S. Svensson

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

10 Citations (Scopus)
43 Downloads (Pure)

Abstract

The development of e-government in the Netherlands shows two different worlds. The large national organisations implement Electronic Service Delivery (ESD) fairly successfully, while municipalities are slow to adopt ESD. This is a pity, since municipalities account for over 70% of the public services. They are expected to implement ESD on their own although they lack the necessary resources and distributed development is inefficient. In this paper we address the role of municipalities in the real and virtual world and argue that development of electronic (local) public services may be organized on a larger scale, depending on the type of service in question.
Original languageEnglish
Title of host publicationElectronic government - design, applications and management
EditorsRoland Traunmüller, Klaus Lenk
Place of PublicationBelin/Heidelberg
PublisherSpringer
Pages150-156
ISBN (Electronic)978-3-540-46138-8
ISBN (Print)978-3-540-44121-2
DOIs
Publication statusPublished - 2 Sep 2002
EventFirst International Conference on Electronic Government, EGOV 2002 - Aix-en-Provence, France
Duration: 2 Sep 20026 Sep 2002
Conference number: 1

Publication series

NameLecture notes in computer science
PublisherSpringer
Volume2456
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceFirst International Conference on Electronic Government, EGOV 2002
Abbreviated titleEGOV
CountryFrance
CityAix-en-Provence
Period2/09/026/09/02

Keywords

  • METIS-210634
  • IR-102163

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    Leenes, R. E., & Svensson, J. S. (2002). Size matters - Electronic service delivery by municipalities? In R. Traunmüller, & K. Lenk (Eds.), Electronic government - design, applications and management (pp. 150-156). (Lecture notes in computer science; Vol. 2456). Belin/Heidelberg: Springer. https://doi.org/10.1007/3-540-46138-8_23