Socializing with Olivia, the Youngest Robot Receptionist Outside the Lab

A.I. Niculescu; Elisabeth M.A.G. van Dijk; Antinus Nijholt; Dilip Kumar Limbu; Swan Lan See; Alvin Hong Yee Wong

doi:10.1007/978-3-642-17248-9_6

Socializing with Olivia, the Youngest Robot Receptionist Outside the Lab

A.I. Niculescu, Elisabeth M.A.G. van Dijk, Antinus Nijholt, Dilip Kumar Limbu, Swan Lan See, Alvin Hong Yee Wong

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

12 Citations (Scopus)

10 Downloads (Pure)

Abstract

In this paper we present the evaluation results of an exploratory study performed in an open environment with the robot receptionist Olivia. The main focus of the study was to analyze relationships between the robot’s social skills and the perceived overall interaction quality, as well as to determine additional important interaction quality features with potential general validity. Our results show positive correlations between the investigated factors, as the ability to socialize with humans achieved the second highest correlation with the perceived interaction quality. One of the most relevant functional aspects for the interaction quality was found to be the ability to respond fast. Performance abilities, such as speech or object recognition were, surprisingly, considered less important. The voice pleasantness was regarded as one of the most important non-functional aspects being ranked higher than a nice physical appearance.

Original language	Undefined
Title of host publication	Proceedings of the Second International Conference on Social Robotics, ICSR 2010
Editors	S.S. Ge, H. Li, J.-J. Cabibihan, Y.K. Tan
Place of Publication	Berlin
Publisher	Springer
Pages	50-62
Number of pages	13
ISBN (Print)	978-3-642-17247-2
DOIs	https://doi.org/10.1007/978-3-642-17248-9_6
Publication status	Published - Nov 2010
Event	Second International Conference on Social Robotics, ICSR 2010 - Holiday Inn Atrium Singapore, Singapore, Singapore Duration: 23 Nov 2010 → 24 Nov 2010 Conference number: 2 http://icsoro.org/icsr2010/

Publication series

Name	Lecture Notes in Artificial Intelligence
Publisher	Springer Verlag
Volume	6414

Conference

Conference	Second International Conference on Social Robotics, ICSR 2010
Abbreviated title	ICSR 2010
Country/Territory	Singapore
City	Singapore
Period	23/11/10 → 24/11/10
Internet address	http://icsoro.org/icsr2010/

Keywords

METIS-271076
IR-73714
Quantitative evaluation
Non-laboratory conditions
EC Grant Agreement nr.: FP7/231868
Social Robots
HMI-SLT: Speech and Language Technology
HMI-MI: MULTIMODAL INTERACTIONS
HMI-HF: Human Factors
EWI-18612

Access to Document

10.1007/978-3-642-17248-9_6

http://eprints.eemcs.utwente.nl/secure2/18612/01/64140050.pdf

Cite this

Niculescu, A. I., van Dijk, E. M. A. G., Nijholt, A., Limbu, D. K., See, S. L., & Wong, A. H. Y. (2010). Socializing with Olivia, the Youngest Robot Receptionist Outside the Lab. In S. S. Ge, H. Li, J.-J. Cabibihan, & Y. K. Tan (Eds.), Proceedings of the Second International Conference on Social Robotics, ICSR 2010 (pp. 50-62). (Lecture Notes in Artificial Intelligence; Vol. 6414). Springer. https://doi.org/10.1007/978-3-642-17248-9_6

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title = "Socializing with Olivia, the Youngest Robot Receptionist Outside the Lab",

abstract = "In this paper we present the evaluation results of an exploratory study performed in an open environment with the robot receptionist Olivia. The main focus of the study was to analyze relationships between the robot{\textquoteright}s social skills and the perceived overall interaction quality, as well as to determine additional important interaction quality features with potential general validity. Our results show positive correlations between the investigated factors, as the ability to socialize with humans achieved the second highest correlation with the perceived interaction quality. One of the most relevant functional aspects for the interaction quality was found to be the ability to respond fast. Performance abilities, such as speech or object recognition were, surprisingly, considered less important. The voice pleasantness was regarded as one of the most important non-functional aspects being ranked higher than a nice physical appearance.",

keywords = "METIS-271076, IR-73714, Quantitative evaluation, Non-laboratory conditions, EC Grant Agreement nr.: FP7/231868, Social Robots, HMI-SLT: Speech and Language Technology, HMI-MI: MULTIMODAL INTERACTIONS, HMI-HF: Human Factors, EWI-18612",

author = "A.I. Niculescu and {van Dijk}, {Elisabeth M.A.G.} and Antinus Nijholt and Limbu, {Dilip Kumar} and See, {Swan Lan} and Wong, {Alvin Hong Yee}",

year = "2010",

month = nov,

doi = "10.1007/978-3-642-17248-9_6",

language = "Undefined",

isbn = "978-3-642-17247-2",

series = "Lecture Notes in Artificial Intelligence",

publisher = "Springer",

pages = "50--62",

editor = "S.S. Ge and H. Li and J.-J. Cabibihan and Y.K. Tan",

booktitle = "Proceedings of the Second International Conference on Social Robotics, ICSR 2010",

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note = "Second International Conference on Social Robotics, ICSR 2010 ; Conference date: 23-11-2010 Through 24-11-2010",

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Niculescu, AI, van Dijk, EMAG, Nijholt, A, Limbu, DK, See, SL & Wong, AHY 2010, Socializing with Olivia, the Youngest Robot Receptionist Outside the Lab. in SS Ge, H Li, J-J Cabibihan & YK Tan (eds), Proceedings of the Second International Conference on Social Robotics, ICSR 2010. Lecture Notes in Artificial Intelligence, vol. 6414, Springer, Berlin, pp. 50-62, Second International Conference on Social Robotics, ICSR 2010, Singapore, Singapore, 23/11/10. https://doi.org/10.1007/978-3-642-17248-9_6

Socializing with Olivia, the Youngest Robot Receptionist Outside the Lab. / Niculescu, A.I.; van Dijk, Elisabeth M.A.G.; Nijholt, Antinus et al.
Proceedings of the Second International Conference on Social Robotics, ICSR 2010. ed. / S.S. Ge; H. Li; J.-J. Cabibihan; Y.K. Tan. Berlin: Springer, 2010. p. 50-62 (Lecture Notes in Artificial Intelligence; Vol. 6414).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Niculescu, A.I.

AU - van Dijk, Elisabeth M.A.G.

AU - Nijholt, Antinus

AU - Limbu, Dilip Kumar

AU - See, Swan Lan

AU - Wong, Alvin Hong Yee

N1 - Conference code: 2

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N2 - In this paper we present the evaluation results of an exploratory study performed in an open environment with the robot receptionist Olivia. The main focus of the study was to analyze relationships between the robot’s social skills and the perceived overall interaction quality, as well as to determine additional important interaction quality features with potential general validity. Our results show positive correlations between the investigated factors, as the ability to socialize with humans achieved the second highest correlation with the perceived interaction quality. One of the most relevant functional aspects for the interaction quality was found to be the ability to respond fast. Performance abilities, such as speech or object recognition were, surprisingly, considered less important. The voice pleasantness was regarded as one of the most important non-functional aspects being ranked higher than a nice physical appearance.

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KW - EWI-18612

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PB - Springer

CY - Berlin

T2 - Second International Conference on Social Robotics, ICSR 2010

Y2 - 23 November 2010 through 24 November 2010

ER -

Niculescu AI, van Dijk EMAG, Nijholt A, Limbu DK, See SL, Wong AHY. Socializing with Olivia, the Youngest Robot Receptionist Outside the Lab. In Ge SS, Li H, Cabibihan JJ, Tan YK, editors, Proceedings of the Second International Conference on Social Robotics, ICSR 2010. Berlin: Springer. 2010. p. 50-62. (Lecture Notes in Artificial Intelligence). doi: 10.1007/978-3-642-17248-9_6