Socializing with Olivia, the Youngest Robot Receptionist Outside the Lab

A.I. Niculescu, Elisabeth M.A.G. van Dijk, Antinus Nijholt, Dilip Kumar Limbu, Swan Lan See, Alvin Hong Yee Wong

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    12 Citations (Scopus)
    2 Downloads (Pure)


    In this paper we present the evaluation results of an exploratory study performed in an open environment with the robot receptionist Olivia. The main focus of the study was to analyze relationships between the robot’s social skills and the perceived overall interaction quality, as well as to determine additional important interaction quality features with potential general validity. Our results show positive correlations between the investigated factors, as the ability to socialize with humans achieved the second highest correlation with the perceived interaction quality. One of the most relevant functional aspects for the interaction quality was found to be the ability to respond fast. Performance abilities, such as speech or object recognition were, surprisingly, considered less important. The voice pleasantness was regarded as one of the most important non-functional aspects being ranked higher than a nice physical appearance.
    Original languageUndefined
    Title of host publicationProceedings of the Second International Conference on Social Robotics, ICSR 2010
    EditorsS.S. Ge, H. Li, J.-J. Cabibihan, Y.K. Tan
    Place of PublicationBerlin
    Number of pages13
    ISBN (Print)978-3-642-17247-2
    Publication statusPublished - Nov 2010
    EventSecond International Conference on Social Robotics, ICSR 2010 - Holiday Inn Atrium Singapore, Singapore, Singapore
    Duration: 23 Nov 201024 Nov 2010
    Conference number: 2

    Publication series

    NameLecture Notes in Artificial Intelligence
    PublisherSpringer Verlag


    ConferenceSecond International Conference on Social Robotics, ICSR 2010
    Abbreviated titleICSR 2010
    Internet address


    • METIS-271076
    • IR-73714
    • Quantitative evaluation
    • Non-laboratory conditions
    • EC Grant Agreement nr.: FP7/231868
    • Social Robots
    • HMI-SLT: Speech and Language Technology
    • HMI-HF: Human Factors
    • EWI-18612

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