Software bots -The next frontier for shared services and functional excellence

Vipin K. Suri; Marianne Elia; Jos  van Hillegersberg

doi:10.1007/978-3-319-70305-3_5

Software bots -The next frontier for shared services and functional excellence

Vipin K. Suri, Marianne Elia, Jos van Hillegersberg^*

^*Corresponding author for this work

Industrial Engineering & Business Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

25 Citations (Scopus)

2 Downloads (Pure)

Abstract

A Software Bot is a fundamental element of Robotics Process Automation (RPA). RPA can be deployed to automate repeatable, mundane, rules-based work-flowed process tasks across multiple functions in an organization, including Shared Services. While RPA holds high promise, using Software Bots for process automation is not straightforward. The purposes of this research are to (1) examine where Software Bots currently are being deployed in Shared Services organizations and (2) understand the business case, drivers and challenges. We conducted a survey involving Shared Services leaders, functional leaders and RPA experts and discuss the best practices for analysing and optimizing the business benefits of implementing Software Bots. The majority of the companies surveyed have limited application of Software Bots in automating their business processes and are finding difficulties in quantifying tangible savings and identifying cost of implementation. Based on these results we identify functional processes which are candidates for automation using Software Bots and outline implementation steps to automate processes beyond business process optimization.

Original language	English
Title of host publication	Global Sourcing of Digital Services: Micro and Macro Perspectives
Subtitle of host publication	11th Global Sourcing Workshop 2017, Revised Selected Papers
Publisher	Springer
Pages	81-94
Number of pages	14
ISBN (Print)	9783319703046
DOIs	https://doi.org/10.1007/978-3-319-70305-3_5
Publication status	Published - 2017
Event	11th Global Sourcing Workshop on Micro and Macro Perspectives, 2017 - La Thuile, Italy Duration: 22 Feb 2017 → 25 Feb 2017 Conference number: 11

Publication series

Name	Lecture Notes in Business Information Processing
Volume	306
ISSN (Print)	18651348

Conference

Conference	11th Global Sourcing Workshop on Micro and Macro Perspectives, 2017
Country/Territory	Italy
City	La Thuile
Period	22/02/17 → 25/02/17

Keywords

Functional services
Robotic process automation
Shared services
Software bots

Access to Document

10.1007/978-3-319-70305-3_5

Cite this

Suri, V. K., Elia, M., & van Hillegersberg, J. (2017). Software bots -The next frontier for shared services and functional excellence. In Global Sourcing of Digital Services: Micro and Macro Perspectives: 11th Global Sourcing Workshop 2017, Revised Selected Papers (pp. 81-94). (Lecture Notes in Business Information Processing; Vol. 306). Springer. https://doi.org/10.1007/978-3-319-70305-3_5

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Suri, VK, Elia, M & van Hillegersberg, J 2017, Software bots -The next frontier for shared services and functional excellence. in Global Sourcing of Digital Services: Micro and Macro Perspectives: 11th Global Sourcing Workshop 2017, Revised Selected Papers. Lecture Notes in Business Information Processing, vol. 306, Springer, pp. 81-94, 11th Global Sourcing Workshop on Micro and Macro Perspectives, 2017, La Thuile, Italy, 22/02/17. https://doi.org/10.1007/978-3-319-70305-3_5

Software bots -The next frontier for shared services and functional excellence. / Suri, Vipin K.; Elia, Marianne; van Hillegersberg, Jos .

Global Sourcing of Digital Services: Micro and Macro Perspectives: 11th Global Sourcing Workshop 2017, Revised Selected Papers. Springer, 2017. p. 81-94 (Lecture Notes in Business Information Processing; Vol. 306).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Software bots -The next frontier for shared services and functional excellence

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