SPENCER: A Socially Aware Service Robot for Passenger Guidance and Help in Busy Airports

Rudolph Triebel, Kai Arras, Rachid Alami, Lucas Beyer, Stefan Breuers, Raja Chatila, Mohamed Chetouani, Daniel Cremers, Vanessa Evers, Michelangelo Fiore, Hayley Hung, Omar A. Islas Ramírez, M.P. Joosse, Harmish Khambhaita, Tomasz Kucner, Bastian Leibe, Achim J. Lilienthal, Timm Linder, M. Lohse, Martin MagnussonBilly Okal, Luigi Palmieri, Umer Rafi, Marieke van Rooij, Lu Zhang

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    102 Citations (Scopus)
    112 Downloads (Pure)


    We present an ample description of a socially compliant mobile robotic platform, which is developed in the EU-funded project SPENCER. The purpose of this robot is to assist, inform and guide passengers in large and busy airports. One particular aim is to bring travelers of connecting flights conveniently and efficiently from their arrival gate to the passport control. The uniqueness of the project stems from the strong demand of service robots for this application with a large potential impact for the aviation industry on one side, and on the other side from the scientific advancements in social robotics, brought forward and achieved in SPENCER. The main contributions of SPENCER are novel methods to perceive, learn, and model human social behavior and to use this knowledge to plan appropriate actions in realtime for mobile platforms. In this paper, we describe how the project advances the fields of detection and tracking of individuals and groups, recognition of human social relations and activities, normative human behavior learning, socially-aware task and motion planning, learning socially annotated maps, and conducting empirical experiments to assess socio-psychological effects of normative robot behaviors.
    Original languageUndefined
    Title of host publicationProceedings of the 10th Conference on Field and Service Robotics, FSR 2015
    Place of PublicationLondon
    Number of pages14
    ISBN (Print)978-3-319-27700-4
    Publication statusPublished - 24 Jun 2015
    Event10th Conference on Field and Service Robotics, FSR 2015, Toronto, Canada: Proceedings of the 10th Conference on Field and Service Robotics, FSR 2015 - Toronto, Canada
    Duration: 24 Jun 2015 → …

    Publication series

    NameSpringer Tracts in Advanced Robotics
    PublisherSpringer Verlag
    ISSN (Print)1610-7438


    Conference10th Conference on Field and Service Robotics, FSR 2015, Toronto, Canada
    CityToronto, Canada
    Period24/06/15 → …


    • HMI-HF: Human Factors
    • EC Grant Agreement nr.: FP7/600877
    • METIS-314944
    • EC Grant Agreement nr.: FP7/2007-2013
    • IR-98273
    • EWI-26231

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