Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations

Hans Wienen; Faiza Allah Bukhsh; Eelco  Vriezekolk; Luis Ferreira Pires; Roel J. Wieringa

doi:10.5220/0012562900003690

Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations

Hans Wienen, Faiza Allah Bukhsh, Eelco Vriezekolk, Luis Ferreira Pires, Roel J. Wieringa

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Telecommunications networks form critical infrastructure, since accidents in these networks can severely impact the functioning of society. Structured accident analysis methods can help draw lessons from accidents, giving valuable information to improve the resilience of telecommunications networks. In this paper, we introduce a method (TRAM) for accident analysis in the Telecommunication domain by improving AcciMap, which is a popular method for analyzing accidents. The improvements have made AcciMap more efficient and instructive by explicitly identifying ICT aspects of the accidents, extending the method to support the evaluation of crisis organizations and introducing additional notation for feedback loops. This resulted in TRAM, a method with a 25% improved efficiency over AcciMap, while also addressing ICT aspects, leading to concrete actionable results that can help telecommunication organizations grow more resilient.

Original language	English
Title of host publication	Proceedings of the 26th International Conference on Enterprise Information Systems
Subtitle of host publication	April 28-30, 2024, in Angers, France
Editors	Joaquim Filipe, Michal Smialek, Alexander Brodsky, Slimane Hammoudi
Publisher	SCITEPRESS
Pages	149-158
Number of pages	10
Volume	2
ISBN (Electronic)	978-989-758-692-7
DOIs	https://doi.org/10.5220/0012562900003690
Publication status	Published - Apr 2024
Event	26th International Conference on Enterprise Information Systems, ICEIS 2024 - Angers, France Duration: 28 Apr 2024 → 30 Apr 2024 Conference number: 26

Conference

Conference	26th International Conference on Enterprise Information Systems, ICEIS 2024
Abbreviated title	ICEIS 2024
Country/Territory	France
City	Angers
Period	28/04/24 → 30/04/24

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https://www.scitepress.org/ProceedingsDetails.aspx?ID=C/tGcaCpLsc%3D&t=1

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Wienen, H., Bukhsh, F. A., Vriezekolk, E., Ferreira Pires, L., & Wieringa, R. J. (2024). Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations. In J. Filipe, M. Smialek, A. Brodsky, & S. Hammoudi (Eds.), Proceedings of the 26th International Conference on Enterprise Information Systems: April 28-30, 2024, in Angers, France (Vol. 2, pp. 149-158). SCITEPRESS. https://doi.org/10.5220/0012562900003690

Wienen, Hans ; Bukhsh, Faiza Allah ; Vriezekolk, Eelco et al. / Squeezing the Lemon : Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations. Proceedings of the 26th International Conference on Enterprise Information Systems: April 28-30, 2024, in Angers, France . editor / Joaquim Filipe ; Michal Smialek ; Alexander Brodsky ; Slimane Hammoudi. Vol. 2 SCITEPRESS, 2024. pp. 149-158

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title = "Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations",

abstract = "Telecommunications networks form critical infrastructure, since accidents in these networks can severely impact the functioning of society. Structured accident analysis methods can help draw lessons from accidents, giving valuable information to improve the resilience of telecommunications networks. In this paper, we introduce a method (TRAM) for accident analysis in the Telecommunication domain by improving AcciMap, which is a popular method for analyzing accidents. The improvements have made AcciMap more efficient and instructive by explicitly identifying ICT aspects of the accidents, extending the method to support the evaluation of crisis organizations and introducing additional notation for feedback loops. This resulted in TRAM, a method with a 25% improved efficiency over AcciMap, while also addressing ICT aspects, leading to concrete actionable results that can help telecommunication organizations grow more resilient.",

author = "Hans Wienen and Bukhsh, {Faiza Allah} and Eelco Vriezekolk and {Ferreira Pires}, Luis and Wieringa, {Roel J.}",

year = "2024",

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doi = "10.5220/0012562900003690",

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booktitle = "Proceedings of the 26th International Conference on Enterprise Information Systems",

publisher = "SCITEPRESS",

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Wienen, H , Bukhsh, FA, Vriezekolk, E, Ferreira Pires, L & Wieringa, RJ 2024, Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations. in J Filipe, M Smialek, A Brodsky & S Hammoudi (eds), Proceedings of the 26th International Conference on Enterprise Information Systems: April 28-30, 2024, in Angers, France . vol. 2, SCITEPRESS, pp. 149-158, 26th International Conference on Enterprise Information Systems, ICEIS 2024, Angers, France, 28/04/24. https://doi.org/10.5220/0012562900003690

Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations. / Wienen, Hans ; Bukhsh, Faiza Allah; Vriezekolk, Eelco et al.
Proceedings of the 26th International Conference on Enterprise Information Systems: April 28-30, 2024, in Angers, France . ed. / Joaquim Filipe; Michal Smialek; Alexander Brodsky; Slimane Hammoudi. Vol. 2 SCITEPRESS, 2024. p. 149-158.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Wieringa, Roel J.

N1 - Conference code: 26

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N2 - Telecommunications networks form critical infrastructure, since accidents in these networks can severely impact the functioning of society. Structured accident analysis methods can help draw lessons from accidents, giving valuable information to improve the resilience of telecommunications networks. In this paper, we introduce a method (TRAM) for accident analysis in the Telecommunication domain by improving AcciMap, which is a popular method for analyzing accidents. The improvements have made AcciMap more efficient and instructive by explicitly identifying ICT aspects of the accidents, extending the method to support the evaluation of crisis organizations and introducing additional notation for feedback loops. This resulted in TRAM, a method with a 25% improved efficiency over AcciMap, while also addressing ICT aspects, leading to concrete actionable results that can help telecommunication organizations grow more resilient.

AB - Telecommunications networks form critical infrastructure, since accidents in these networks can severely impact the functioning of society. Structured accident analysis methods can help draw lessons from accidents, giving valuable information to improve the resilience of telecommunications networks. In this paper, we introduce a method (TRAM) for accident analysis in the Telecommunication domain by improving AcciMap, which is a popular method for analyzing accidents. The improvements have made AcciMap more efficient and instructive by explicitly identifying ICT aspects of the accidents, extending the method to support the evaluation of crisis organizations and introducing additional notation for feedback loops. This resulted in TRAM, a method with a 25% improved efficiency over AcciMap, while also addressing ICT aspects, leading to concrete actionable results that can help telecommunication organizations grow more resilient.

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Wienen H , Bukhsh FA, Vriezekolk E, Ferreira Pires L, Wieringa RJ. Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations. In Filipe J, Smialek M, Brodsky A, Hammoudi S, editors, Proceedings of the 26th International Conference on Enterprise Information Systems: April 28-30, 2024, in Angers, France . Vol. 2. SCITEPRESS. 2024. p. 149-158 doi: 10.5220/0012562900003690

Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations

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