Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations

Hans Wienen, Faiza Allah Bukhsh, Eelco Vriezekolk, Luis Ferreira Pires, Roel J. Wieringa

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Abstract

Telecommunications networks form critical infrastructure, since accidents in these networks can severely impact the functioning of society. Structured accident analysis methods can help draw lessons from accidents, giving valuable information to improve the resilience of telecommunications networks. In this paper, we introduce a method (TRAM) for accident analysis in the Telecommunication domain by improving AcciMap, which is a popular method for analyzing accidents. The improvements have made AcciMap more efficient and instructive by explicitly identifying ICT aspects of the accidents, extending the method to support the evaluation of crisis organizations and introducing additional notation for feedback loops. This resulted in TRAM, a method with a 25% improved efficiency over AcciMap, while also addressing ICT aspects, leading to concrete actionable results that can help telecommunication organizations grow more resilient.
Original languageEnglish
Title of host publicationProceedings of the 26th International Conference on Enterprise Information Systems
Subtitle of host publication April 28-30, 2024, in Angers, France
EditorsJoaquim Filipe, Michal Smialek, Alexander Brodsky, Slimane Hammoudi
PublisherSCITEPRESS
Pages149-158
Number of pages10
Volume2
ISBN (Electronic)978-989-758-692-7
DOIs
Publication statusPublished - Apr 2024
Event26th International Conference on Enterprise Information Systems, ICEIS 2024 - Angers, France
Duration: 28 Apr 202430 Apr 2024
Conference number: 26

Conference

Conference26th International Conference on Enterprise Information Systems, ICEIS 2024
Abbreviated titleICEIS 2024
Country/TerritoryFrance
CityAngers
Period28/04/2430/04/24

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