Supporting Knowledge exchange isn't Easy: Lessons Learnt from a Case Study

D.T. Pumareja; Tatiana Bondarouk; Nicolaas Sikkel

Supporting Knowledge exchange isn't Easy: Lessons Learnt from a Case Study

D.T. Pumareja, Tatiana Bondarouk, Nicolaas Sikkel

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

A knowledge management system is introduced in a large insurance company. It is meant to become a virtual knowledge network for a group of insurance professionals. Despite the fact that the introduction was met with enthusiasm and user participation in the design was ensured, the system did not live up to the expectations. In this paper we investigate this failure by uncovering and analyzing the requirements engineering processes underlying the system’s conception, design and introduction. The demise of the system can be attributed to a lack of attention for the use context of the end users and a tendency in the development process to focus mostly on the technical solution instead of problem analysis.

Original language	English
Title of host publication	Information Resource Management Association International Conference (IRMA'03)
Editors	M. Kosrow-Pour
Place of Publication	Hershey, PA
Publisher	Idea Group Publishing
Pages	531-534
Number of pages	4
ISBN (Print)	1-59140-066-X
Publication status	Published - May 2003
Event	14th Information Resources Management Association (IRMA) International Conference 2003 - Philadelphia, United States Duration: 18 May 2003 → 21 May 2003 Conference number: 14

Publication series

Name
Publisher	Idea Group Publishing

Conference

Conference	14th Information Resources Management Association (IRMA) International Conference 2003
Country/Territory	United States
City	Philadelphia
Period	18/05/03 → 21/05/03

Keywords

SCS-Services
IR-45369
EWI-10507
METIS-212048

Access to Document

http://www.irma-international.org/proceedings/details.asp?id=4058

Cite this

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title = "Supporting Knowledge exchange isn't Easy: Lessons Learnt from a Case Study",

abstract = "A knowledge management system is introduced in a large insurance company. It is meant to become a virtual knowledge network for a group of insurance professionals. Despite the fact that the introduction was met with enthusiasm and user participation in the design was ensured, the system did not live up to the expectations. In this paper we investigate this failure by uncovering and analyzing the requirements engineering processes underlying the system{\textquoteright}s conception, design and introduction. The demise of the system can be attributed to a lack of attention for the use context of the end users and a tendency in the development process to focus mostly on the technical solution instead of problem analysis.",

keywords = "SCS-Services, IR-45369, EWI-10507, METIS-212048",

author = "D.T. Pumareja and Tatiana Bondarouk and Nicolaas Sikkel",

year = "2003",

month = may,

language = "English",

isbn = "1-59140-066-X",

publisher = "Idea Group Publishing",

pages = "531--534",

editor = "M. Kosrow-Pour",

booktitle = "Information Resource Management Association International Conference (IRMA'03)",

note = "14th Information Resources Management Association (IRMA) International Conference 2003 ; Conference date: 18-05-2003 Through 21-05-2003",

}

Pumareja, DT, Bondarouk, T & Sikkel, N 2003, Supporting Knowledge exchange isn't Easy: Lessons Learnt from a Case Study. in M Kosrow-Pour (ed.), Information Resource Management Association International Conference (IRMA'03). Idea Group Publishing, Hershey, PA, pp. 531-534, 14th Information Resources Management Association (IRMA) International Conference 2003, Philadelphia, Pennsylvania, United States, 18/05/03. <http://www.irma-international.org/proceedings/details.asp?id=4058>

Supporting Knowledge exchange isn't Easy: Lessons Learnt from a Case Study. / Pumareja, D.T.; Bondarouk, Tatiana; Sikkel, Nicolaas.
Information Resource Management Association International Conference (IRMA'03). ed. / M. Kosrow-Pour. Hershey, PA: Idea Group Publishing, 2003. p. 531-534.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

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AU - Bondarouk, Tatiana

AU - Sikkel, Nicolaas

N1 - Conference code: 14

PY - 2003/5

Y1 - 2003/5

N2 - A knowledge management system is introduced in a large insurance company. It is meant to become a virtual knowledge network for a group of insurance professionals. Despite the fact that the introduction was met with enthusiasm and user participation in the design was ensured, the system did not live up to the expectations. In this paper we investigate this failure by uncovering and analyzing the requirements engineering processes underlying the system’s conception, design and introduction. The demise of the system can be attributed to a lack of attention for the use context of the end users and a tendency in the development process to focus mostly on the technical solution instead of problem analysis.

AB - A knowledge management system is introduced in a large insurance company. It is meant to become a virtual knowledge network for a group of insurance professionals. Despite the fact that the introduction was met with enthusiasm and user participation in the design was ensured, the system did not live up to the expectations. In this paper we investigate this failure by uncovering and analyzing the requirements engineering processes underlying the system’s conception, design and introduction. The demise of the system can be attributed to a lack of attention for the use context of the end users and a tendency in the development process to focus mostly on the technical solution instead of problem analysis.

KW - SCS-Services

KW - IR-45369

KW - EWI-10507

KW - METIS-212048

M3 - Conference contribution

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SP - 531

EP - 534

BT - Information Resource Management Association International Conference (IRMA'03)

A2 - Kosrow-Pour, M.

PB - Idea Group Publishing

CY - Hershey, PA

T2 - 14th Information Resources Management Association (IRMA) International Conference 2003

Y2 - 18 May 2003 through 21 May 2003

ER -

Supporting Knowledge exchange isn't Easy: Lessons Learnt from a Case Study

Abstract

Publication series

Conference

Keywords

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Cite this