Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents

Iris Hendrickx; Jelte Barachia van Waterschoot; Arif Khan; Louis ten Bosch; Helmer Strik; Catia Cucchiarini

Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents

Iris Hendrickx^*, Jelte Barachia van Waterschoot, Arif Khan, Louis ten Bosch, Helmer Strik, Catia Cucchiarini

^*Corresponding author for this work

Research output: Working paper

Abstract

We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents.
We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.

Original language	English
Place of Publication	College Station, Texas, USA
Publisher	CEUR
Number of pages	6
Publication status	Accepted/In press - 1 Feb 2021

Cite this

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abstract = "We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents.We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.",

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AU - Hendrickx, Iris

AU - van Waterschoot, Jelte Barachia

AU - Khan, Arif

AU - ten Bosch, Louis

AU - Strik, Helmer

AU - Cucchiarini, Catia

PY - 2021/2/1

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N2 - We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents.We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.

AB - We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents.We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.

M3 - Working paper

BT - Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents

PB - CEUR

CY - College Station, Texas, USA

ER -