Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents

Iris Hendrickx*, Jelte Barachia van Waterschoot, Arif Khan, Louis ten Bosch, Helmer Strik, Catia Cucchiarini

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

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Abstract

We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents.
We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.
Original languageEnglish
Title of host publicationACMIUI-WS 2021
Subtitle of host publicationJoint Proceedings of the ACM IUI 2021 Workshops
EditorsDorota Glowacka, Vinayak Krishnamurthy
PublisherCEUR
Number of pages6
Publication statusPublished - 13 Apr 2021
Event26th International Conference on Intelligent User Interfaces, IUI 2021 - College Station, Virtual Event, United States
Duration: 13 Apr 202117 Apr 2021
Conference number: 26

Publication series

NameCEUR Workshop Proceedings
PublisherCEUR
Volume2903
ISSN (Print)1613-0073

Conference

Conference26th International Conference on Intelligent User Interfaces, IUI 2021
Abbreviated titleIUI 2021
CountryUnited States
CityVirtual Event
Period13/04/2117/04/21

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