Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents

Iris Hendrickx; Jelte Barachia van Waterschoot; Arif Khan; Louis ten Bosch; Helmer Strik; Catia Cucchiarini

Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents

Iris Hendrickx^*
, Jelte Barachia van Waterschoot
, Arif Khan
, Louis ten Bosch
, Helmer Strik
, Catia Cucchiarini

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents.
We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.

Original language	English
Title of host publication	ACMIUI-WS 2021
Subtitle of host publication	Joint Proceedings of the ACM IUI 2021 Workshops
Editors	Dorota Glowacka, Vinayak Krishnamurthy
Publisher	CEUR
Number of pages	6
Publication status	Published - 13 Apr 2021
Event	26th International Conference on Intelligent User Interfaces, IUI 2021 - College Station, Virtual Event, United States Duration: 13 Apr 2021 → 17 Apr 2021 Conference number: 26

Publication series

Name	CEUR Workshop Proceedings
Publisher	CEUR
Volume	2903
ISSN (Print)	1613-0073

Conference

Conference	26th International Conference on Intelligent User Interfaces, IUI 2021
Abbreviated title	IUI 2021
Country/Territory	United States
City	Virtual Event
Period	13/04/21 → 17/04/21

Access to Document

ArticleFinal published version, 739 KBLicence: CC BY

http://ceur-ws.org/Vol-2903/Licence: CC BY

CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions
van Waterschoot, J. B. (Participant) & Hendrickx, I. (Participant)
13 Apr 2021
Activity: Participating in or organising an event › Participating in a conference, workshop, ...

Cite this

Hendrickx, I., van Waterschoot, J. B., Khan, A., ten Bosch, L., Strik, H., & Cucchiarini, C. (2021). Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents. In D. Glowacka, & V. Krishnamurthy (Eds.), ACMIUI-WS 2021: Joint Proceedings of the ACM IUI 2021 Workshops (CEUR Workshop Proceedings; Vol. 2903). CEUR. http://ceur-ws.org/Vol-2903/

@inproceedings{66a0ec1c02cf4dd38d1f6c769b71fe19,

title = "Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents",

abstract = "We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents. We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.",

author = "Iris Hendrickx and \{van Waterschoot\}, \{Jelte Barachia\} and Arif Khan and \{ten Bosch\}, Louis and Helmer Strik and Catia Cucchiarini",

year = "2021",

month = apr,

day = "13",

language = "English",

series = "CEUR Workshop Proceedings",

publisher = "CEUR",

editor = "Dorota Glowacka and Vinayak Krishnamurthy",

booktitle = "ACMIUI-WS 2021",

address = "Germany",

note = "26th International Conference on Intelligent User Interfaces, IUI 2021, IUI 2021 ; Conference date: 13-04-2021 Through 17-04-2021",

}

Hendrickx, I, van Waterschoot, JB, Khan, A, ten Bosch, L, Strik, H & Cucchiarini, C 2021, Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents. in D Glowacka & V Krishnamurthy (eds), ACMIUI-WS 2021: Joint Proceedings of the ACM IUI 2021 Workshops. CEUR Workshop Proceedings, vol. 2903, CEUR, 26th International Conference on Intelligent User Interfaces, IUI 2021, Virtual Event, Texas, United States, 13/04/21. <http://ceur-ws.org/Vol-2903/>

Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents. / Hendrickx, Iris; van Waterschoot, Jelte Barachia; Khan, Arif et al.
ACMIUI-WS 2021: Joint Proceedings of the ACM IUI 2021 Workshops. ed. / Dorota Glowacka; Vinayak Krishnamurthy. CEUR, 2021. (CEUR Workshop Proceedings; Vol. 2903).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Take Back Control

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AU - Hendrickx, Iris

AU - van Waterschoot, Jelte Barachia

AU - Khan, Arif

AU - ten Bosch, Louis

AU - Strik, Helmer

AU - Cucchiarini, Catia

N1 - Conference code: 26

PY - 2021/4/13

Y1 - 2021/4/13

N2 - We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents. We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.

AB - We reflect on user privacy concerns, transparency and informed consent for long-term interactions with personalized conversational agents. We argue that the common practice of asking users to sign an informed consent form is insufficient to accommodate the privacy concerns of the user. We propose that long-term engaging personalized conversational agents must include an explicit mechanism in their conversations to allow users to have better control over their stored personal information and to have transparency about who is allowed to view the stored personal information.

M3 - Conference contribution

T3 - CEUR Workshop Proceedings

BT - ACMIUI-WS 2021

A2 - Glowacka, Dorota

A2 - Krishnamurthy, Vinayak

PB - CEUR

Y2 - 13 April 2021 through 17 April 2021

ER -

Take Back Control: User Privacy and Transparency Concerns in Personalized Conversational Agents

Abstract

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CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions

Cite this