Tax to the max: designing web services for ordinary people

Thea van der Geest

Research output: Contribution to journalArticleAcademic

1 Citation (Scopus)

Abstract

This article calls for designer attention to the everyday information needs and the varying computer skills of the public at large. The activities of the Dutch Inland Revenue serve as an example. The author pleads for more interaction between designers, organizations and users.
Original languageEnglish
Pages (from-to)213-218
JournalInformation design journal + document design
Volume12
Issue number3
DOIs
Publication statusPublished - 2004

Keywords

  • METIS-222447
  • IR-59026

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