The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents

Simone Borsci, Alessio Malizia, Martin Schmettow, Frank Van Der Velde, Gunay Tariverdiyeva, Divyaa Balaji, Alan Chamberlain*

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

9 Downloads (Pure)

Fingerprint

Dive into the research topics of 'The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents'. Together they form a unique fingerprint.

Business & Economics

Engineering & Materials Science