The contextual inquiry

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic


This chapter explains the contextual inquiry, during which researchers explore the context and relevant stakeholders, including the prospective users. It’s aim is to get a good grasp of the context in which the eHealth technology will be used. This chapter explains this and provides examples of concrete methods that can be used to conduct a contextual inquiry in practice. These methods are a stakeholder identification and analysis, desk research, a scoping review of the relevant scientific literature, focus groups, interviews, observations, diary study and log data analysis. The chapter also explains why the contextual inquiry is essential for a good eHealth development process.
Original languageEnglish
Title of host publicationeHealth Research, Theory and Development
Subtitle of host publicationA Multi-Disciplinary Approach
EditorsLisette van Gemert-Pijnen, Saskia M. Kelders, Hanneke Kip, Robbert Sanderman
Place of PublicationLondon
Number of pages20
ISBN (Electronic)9781315385907
ISBN (Print)9781138230439, 9781138230422
Publication statusPublished - 2018

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    Kip, H., Beerlage-de Jong, N., & Wentzel, J. (2018). The contextual inquiry. In L. van Gemert-Pijnen, S. M. Kelders, H. Kip, & R. Sanderman (Eds.), eHealth Research, Theory and Development: A Multi-Disciplinary Approach (pp. 167-186). London: Routledge.