The contribution of e-HRM to HRM effectiveness. Results from a quantitative study in a Dutch Ministry.

Hubertus Johannes Maria Ruel, Tatiana Bondarouk, Mandy van der Velde

Research output: Contribution to journalArticleAcademicpeer-review

110 Citations (Scopus)
2 Downloads (Pure)


Purpose – Both for-profit and not-for-profit organisations have been replacing face-to-face HRM activities with web-based HRM tools, e-HRM for short, for employees and managers since the 1990s. This paper aims to look at whether this is of benefit to an organisation. Design/methodology/approach – The study was conducted in the Ministry of Internal Affairs in The Netherlands, where e-HRM in the form of employee self-service applications was introduced. Findings – The study shows that individual assessment of e-HRM applications influences HRM technical and strategic effectiveness. This is especially so in the perceived quality of the content and the structure of e-HRM applications which have a significant and positive effect on technical and strategic HRM effectiveness. Research limitations/implications – It is difficult to form generalizations from the research into only one company. Practical implications – The basic expectations are that using e-HRM will decrease costs, will improve the HR service level and will give the HR department space to become a strategic partner. This study investigates whether this is the case. Originality/value – The area on which this study concentrates has not had extensive academic research conducted into it
Original languageEnglish
Pages (from-to)280-291
JournalEmployee relations
Issue number3
Publication statusPublished - 2007


  • IR-80996
  • METIS-287451
  • Computer based learning
  • The Netherlands
  • World Wide Web
  • Human Resource Management


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