The Effects of Adding Motivational Elements to User Instructions

N.R. Loorbach, Joyce Karreman, M.F. Steehouder

Abstract

This paper gives an overview of three studies that we conducted to investigate the effects of motivational elements in user instructions. We tested for effects on usability, in particular on task effectiveness, task efficiency and user satisfaction. Motivational elements are textual additions or modifications to user instructions with the aim of motivating the reader, without changing the content of the actual instructions. The results of our studies showed that supplying motivation in user instructions can positively affect usability, but the presence of these effects seems to depend on the task at hand and on the characteristics of the user group. Our upcoming studies will focus on reading-to-do situations and on users with low confidence levels.
Original languageUndefined
Pages1-5
DOIs
StatePublished - 2007
EventIEEE International Professional Communication Conference, IPCC 2007 - Seattle, United States

Conference

ConferenceIEEE International Professional Communication Conference, IPCC 2007
Abbreviated titleIPCC
CountryUnited States
CitySeattle
Period1/10/073/10/07

Keywords

  • IR-59029

Cite this

Loorbach, N. R., Karreman, J., & Steehouder, M. F. (2007). The Effects of Adding Motivational Elements to User Instructions. 1-5. Paper presented at IEEE International Professional Communication Conference, IPCC 2007, Seattle, United States.DOI: 10.1109/IPCC.2007.4464078

Loorbach, N.R.; Karreman, Joyce; Steehouder, M.F. / The Effects of Adding Motivational Elements to User Instructions.

2007. 1-5 Paper presented at IEEE International Professional Communication Conference, IPCC 2007, Seattle, United States.

Research output: ScientificPaper

@misc{c3332d3773a7459ea303e9c8e0c4e746,
title = "The Effects of Adding Motivational Elements to User Instructions",
abstract = "This paper gives an overview of three studies that we conducted to investigate the effects of motivational elements in user instructions. We tested for effects on usability, in particular on task effectiveness, task efficiency and user satisfaction. Motivational elements are textual additions or modifications to user instructions with the aim of motivating the reader, without changing the content of the actual instructions. The results of our studies showed that supplying motivation in user instructions can positively affect usability, but the presence of these effects seems to depend on the task at hand and on the characteristics of the user group. Our upcoming studies will focus on reading-to-do situations and on users with low confidence levels.",
keywords = "IR-59029",
author = "N.R. Loorbach and Joyce Karreman and M.F. Steehouder",
year = "2007",
doi = "10.1109/IPCC.2007.4464078",
pages = "1--5",

}

Loorbach, NR, Karreman, J & Steehouder, MF 2007, 'The Effects of Adding Motivational Elements to User Instructions' Paper presented at IEEE International Professional Communication Conference, IPCC 2007, Seattle, United States, 1/10/07 - 3/10/07, pp. 1-5. DOI: 10.1109/IPCC.2007.4464078

The Effects of Adding Motivational Elements to User Instructions. / Loorbach, N.R.; Karreman, Joyce; Steehouder, M.F.

2007. 1-5 Paper presented at IEEE International Professional Communication Conference, IPCC 2007, Seattle, United States.

Research output: ScientificPaper

TY - CONF

T1 - The Effects of Adding Motivational Elements to User Instructions

AU - Loorbach,N.R.

AU - Karreman,Joyce

AU - Steehouder,M.F.

PY - 2007

Y1 - 2007

N2 - This paper gives an overview of three studies that we conducted to investigate the effects of motivational elements in user instructions. We tested for effects on usability, in particular on task effectiveness, task efficiency and user satisfaction. Motivational elements are textual additions or modifications to user instructions with the aim of motivating the reader, without changing the content of the actual instructions. The results of our studies showed that supplying motivation in user instructions can positively affect usability, but the presence of these effects seems to depend on the task at hand and on the characteristics of the user group. Our upcoming studies will focus on reading-to-do situations and on users with low confidence levels.

AB - This paper gives an overview of three studies that we conducted to investigate the effects of motivational elements in user instructions. We tested for effects on usability, in particular on task effectiveness, task efficiency and user satisfaction. Motivational elements are textual additions or modifications to user instructions with the aim of motivating the reader, without changing the content of the actual instructions. The results of our studies showed that supplying motivation in user instructions can positively affect usability, but the presence of these effects seems to depend on the task at hand and on the characteristics of the user group. Our upcoming studies will focus on reading-to-do situations and on users with low confidence levels.

KW - IR-59029

U2 - 10.1109/IPCC.2007.4464078

DO - 10.1109/IPCC.2007.4464078

M3 - Paper

SP - 1

EP - 5

ER -

Loorbach NR, Karreman J, Steehouder MF. The Effects of Adding Motivational Elements to User Instructions. 2007. Paper presented at IEEE International Professional Communication Conference, IPCC 2007, Seattle, United States. Available from, DOI: 10.1109/IPCC.2007.4464078