The effects of motivational elements in user instructions

N.R. Loorbach, M.F. Steehouder, Erik Taal

  • 14 Citations

Abstract

Should instructional texts be purely technical, with a focus on effectiveness and efficiency, or should they also focus on satisfying and motivating users? Good arguments have been made for paying attention to motivational aspects. But only analyses of existing instructions have been published so far, and guidelines for making user instructions motivational have not yet been studied carefully. This article presents motivational strategies and an experiment to test their effects. The results show that motivational elements have little effect on users¿ effectiveness and efficiency in performing tasks, their product appreciation, and their self-efficacy, but they do increase users¿ appreciation for the instructions.
Original languageUndefined
Pages (from-to)177-199
Number of pages23
JournalJournal of business and technical communication
Volume20
Issue number2
DOIs
StatePublished - 2006

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Experiments
Self-efficacy
Experiment

Keywords

  • satisfaction
  • Motivation
  • IR-57719
  • User instructions
  • METIS-233074
  • Usability

Cite this

Loorbach, N. R., Steehouder, M. F., & Taal, E. (2006). The effects of motivational elements in user instructions. 20(2), 177-199. DOI: 10.1177/1050651905284404

Loorbach, N.R.; Steehouder, M.F.; Taal, Erik / The effects of motivational elements in user instructions.

Vol. 20, No. 2, 2006, p. 177-199.

Research output: Scientific - peer-reviewArticle

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Loorbach, NR, Steehouder, MF & Taal, E 2006, 'The effects of motivational elements in user instructions' vol 20, no. 2, pp. 177-199. DOI: 10.1177/1050651905284404

The effects of motivational elements in user instructions. / Loorbach, N.R.; Steehouder, M.F.; Taal, Erik.

Vol. 20, No. 2, 2006, p. 177-199.

Research output: Scientific - peer-reviewArticle

TY - JOUR

T1 - The effects of motivational elements in user instructions

AU - Loorbach,N.R.

AU - Steehouder,M.F.

AU - Taal,Erik

PY - 2006

Y1 - 2006

N2 - Should instructional texts be purely technical, with a focus on effectiveness and efficiency, or should they also focus on satisfying and motivating users? Good arguments have been made for paying attention to motivational aspects. But only analyses of existing instructions have been published so far, and guidelines for making user instructions motivational have not yet been studied carefully. This article presents motivational strategies and an experiment to test their effects. The results show that motivational elements have little effect on users¿ effectiveness and efficiency in performing tasks, their product appreciation, and their self-efficacy, but they do increase users¿ appreciation for the instructions.

AB - Should instructional texts be purely technical, with a focus on effectiveness and efficiency, or should they also focus on satisfying and motivating users? Good arguments have been made for paying attention to motivational aspects. But only analyses of existing instructions have been published so far, and guidelines for making user instructions motivational have not yet been studied carefully. This article presents motivational strategies and an experiment to test their effects. The results show that motivational elements have little effect on users¿ effectiveness and efficiency in performing tasks, their product appreciation, and their self-efficacy, but they do increase users¿ appreciation for the instructions.

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KW - Motivation

KW - IR-57719

KW - User instructions

KW - METIS-233074

KW - Usability

U2 - 10.1177/1050651905284404

DO - 10.1177/1050651905284404

M3 - Article

VL - 20

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EP - 199

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Loorbach NR, Steehouder MF, Taal E. The effects of motivational elements in user instructions. 2006;20(2):177-199. Available from, DOI: 10.1177/1050651905284404