Abstract
The objective of this study is to ascertain the effects of omni-channel retailing on the promotional strategy of retail organisations in order to better understand how to alter the promotional strategy in accordance with the ever-changing needs of customers and ultimately provide the customer with a seamless experience. This research is based on a critical systematic literature review of articles related to the topics of ‘omni-channel retailing’ and ‘promotional strategy’. The analysis made evident that most literature is focused on developing an understanding of omni-channel retailing; uncovering consumer behaviours in omni-channel retailing; and ways to adapt promotional strategies related to merchandising, sales promotion, selling, and word of mouth. Past research is quite fractured and does not represent a holistic picture of the implications of omni-channel retailing for promotional strategy. The analysis provided in this paper provides a general guideline for researchers and practitioners concerning promotional strategies that can be adopted in omni-channel retailing.
| Original language | English |
|---|---|
| Pages (from-to) | 360-374 |
| Number of pages | 15 |
| Journal | Journal of theoretical and applied electronic commerce research |
| Volume | 17 |
| Issue number | 2 |
| Early online date | 24 Mar 2022 |
| DOIs | |
| Publication status | Published - Jun 2022 |
Keywords
- Omnichannel
- Digital marketing
- Online marketing strategy
- Promotional strategy
- Showrooming
- Webrooming
- Sales promotion