The Efficacy of Firm Responses to Online Consumer Protest.

D. Langley, Tijs Adriaan van den Broek

Research output: Contribution to conference › Paper

Original language	English
Pages	-
Publication status	Published - 8 Jun 2012
Event	34th ISMS Marketing Science Conference - Westin Copley Place, Boston, United States Duration: 7 Jun 2012 → 9 Jun 2012 Conference number: 34 http://www.bu.edu/marketingscience2012/

Conference	34th ISMS Marketing Science Conference
Country/Territory	United States
City	Boston
Period	7/06/12 → 9/06/12
Internet address	http://www.bu.edu/marketingscience2012/

Keywords

@conference{0ce44b62381446a1b651fae7eb615134,

title = "The Efficacy of Firm Responses to Online Consumer Protest.",

keywords = "METIS-292402",

author = "D. Langley and \{van den Broek\}, \{Tijs Adriaan\}",

year = "2012",

month = jun,

day = "8",

language = "English",

pages = "--",

note = "34th ISMS Marketing Science Conference ; Conference date: 07-06-2012 Through 09-06-2012",

url = "http://www.bu.edu/marketingscience2012/",

}