The employee factor in the service-profit chain framework: A study among service employees working within a leading Chinese securities firm

Yingzi Xu, Beatrice van der Heijden, Robert Goedegebuure

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

    Original languageEnglish
    Title of host publicationGlobal Business: Coping with Uncertainty
    Subtitle of host publicationProceedings of the Thirteenth Annual World Business Congress, 14-18 July 2004, Maastricht, The Netherlands
    EditorsErdener Kaynak, Talha D. Harcar
    Place of PublicationHummelstown, PA, USA
    PublisherThe International Management Development Association (IMDA)
    Number of pages9
    ISBN (Print)9781888624038
    Publication statusPublished - 2004


    • METIS-218671

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