The employee factor in the service-profit chain framework: A study among service employees working within a leading Chinese securities firm

Yingzi Xu; Beatrice van der Heijden; Robert Goedegebuure

The employee factor in the service-profit chain framework: A study among service employees working within a leading Chinese securities firm

Yingzi Xu
, Beatrice van der Heijden
, Robert Goedegebuure

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Global Business: Coping with Uncertainty
Subtitle of host publication	Proceedings of the Thirteenth Annual World Business Congress, 14-18 July 2004, Maastricht, The Netherlands
Editors	Erdener Kaynak, Talha D. Harcar
Place of Publication	Hummelstown, PA, USA
Publisher	The International Management Development Association (IMDA)
Pages	272-280
Number of pages	9
ISBN (Print)	9781888624038
Publication status	Published - 2004

Keywords

METIS-218671

Cite this

Xu, Y., van der Heijden, B., & Goedegebuure, R. (2004). The employee factor in the service-profit chain framework: A study among service employees working within a leading Chinese securities firm. In E. Kaynak, & T. D. Harcar (Eds.), Global Business: Coping with Uncertainty: Proceedings of the Thirteenth Annual World Business Congress, 14-18 July 2004, Maastricht, The Netherlands (pp. 272-280). The International Management Development Association (IMDA).

Xu, Yingzi ; van der Heijden, Beatrice ; Goedegebuure, Robert. / The employee factor in the service-profit chain framework : A study among service employees working within a leading Chinese securities firm. Global Business: Coping with Uncertainty: Proceedings of the Thirteenth Annual World Business Congress, 14-18 July 2004, Maastricht, The Netherlands. editor / Erdener Kaynak ; Talha D. Harcar. Hummelstown, PA, USA : The International Management Development Association (IMDA), 2004. pp. 272-280

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Xu, Y, van der Heijden, B & Goedegebuure, R 2004, The employee factor in the service-profit chain framework: A study among service employees working within a leading Chinese securities firm. in E Kaynak & TD Harcar (eds), Global Business: Coping with Uncertainty: Proceedings of the Thirteenth Annual World Business Congress, 14-18 July 2004, Maastricht, The Netherlands. The International Management Development Association (IMDA), Hummelstown, PA, USA, pp. 272-280.

The employee factor in the service-profit chain framework: A study among service employees working within a leading Chinese securities firm. / Xu, Yingzi; van der Heijden, Beatrice; Goedegebuure, Robert.
Global Business: Coping with Uncertainty: Proceedings of the Thirteenth Annual World Business Congress, 14-18 July 2004, Maastricht, The Netherlands. ed. / Erdener Kaynak; Talha D. Harcar. Hummelstown, PA, USA: The International Management Development Association (IMDA), 2004. p. 272-280.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

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AU - van der Heijden, Beatrice

AU - Goedegebuure, Robert

PY - 2004

Y1 - 2004

KW - METIS-218671

M3 - Conference contribution

SN - 9781888624038

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EP - 280

BT - Global Business: Coping with Uncertainty

A2 - Kaynak, Erdener

A2 - Harcar, Talha D.

PB - The International Management Development Association (IMDA)

CY - Hummelstown, PA, USA

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Xu Y, van der Heijden B, Goedegebuure R. The employee factor in the service-profit chain framework: A study among service employees working within a leading Chinese securities firm. In Kaynak E, Harcar TD, editors, Global Business: Coping with Uncertainty: Proceedings of the Thirteenth Annual World Business Congress, 14-18 July 2004, Maastricht, The Netherlands. Hummelstown, PA, USA: The International Management Development Association (IMDA). 2004. p. 272-280