The implementation of web accessibility standards by Dutch municipalities: Factors of resistance and support

Eric Martin Velleman

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

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Abstract

There are laws and regulations in place requiring public sector bodies to adopt and implement international standards for web accessibility. Municipalities in the Netherlands have collectively adopted these standards. However, they often seem unable to fully implement web accessibility standards even if the law requires them to and they are actively pursuing it. Based on existing models, literature, questionnaires and extensive audits of the websites of participating municipalities, this dissertation identifies processes that support or resist implementation of the standards within the specific context of web accessibility for local government websites. Awareness of these processes is important for stakeholders willing to implement web accessibility standards. The result is a set of recommendations for local governments that help them identify processes that support or resist the actual implementation of web accessibility standards. This not only contributes to the accessibility of the web for people with disabilities, it may also be helpful for the implementation of other guidelines and (open) standards within local governments.
Original languageEnglish
Awarding Institution
  • University of Twente
Supervisors/Advisors
  • van Dijk, Jan A.G.M., Supervisor
  • Ebbers, Wolfgang E., Co-Supervisor
Award date6 Dec 2018
Place of PublicationEnschede
Publisher
Print ISBNs978-90-365-4669-0
DOIs
Publication statusPublished - 6 Dec 2018

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municipality
website
Websites
Law
earning a doctorate
World Wide Web
Accessibility
Municipalities
Factors
audit
public sector
Netherlands
disability
stakeholder
regulation
questionnaire
Local government
Web sites

Keywords

  • Accessibility
  • Implementation
  • Process
  • eGovernment
  • Guidelines
  • Standards
  • Web Technology
  • Mobile application

Cite this

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abstract = "There are laws and regulations in place requiring public sector bodies to adopt and implement international standards for web accessibility. Municipalities in the Netherlands have collectively adopted these standards. However, they often seem unable to fully implement web accessibility standards even if the law requires them to and they are actively pursuing it. Based on existing models, literature, questionnaires and extensive audits of the websites of participating municipalities, this dissertation identifies processes that support or resist implementation of the standards within the specific context of web accessibility for local government websites. Awareness of these processes is important for stakeholders willing to implement web accessibility standards. The result is a set of recommendations for local governments that help them identify processes that support or resist the actual implementation of web accessibility standards. This not only contributes to the accessibility of the web for people with disabilities, it may also be helpful for the implementation of other guidelines and (open) standards within local governments.",
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The implementation of web accessibility standards by Dutch municipalities : Factors of resistance and support. / Velleman, Eric Martin.

Enschede : University of Twente, 2018. 217 p.

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

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