The importance of values for brand purchase: A managerial contribution

Ronaldus Johannes Jan Voorn, Gerrita van der Veen, Thomas Johannes Lucas van Rompay, Sabrina Hegner, Adriaan T.H. Pruyn

Research output: Contribution to conferenceAbstractOther research output

Abstract

Consumers currently place increasing importance on the values that companies represent. Modern values such as transparency, benevolence to society, sustainability and fairness are becoming more relevant, as noted by many major consulting firms among which Nielsen (2013), the World Federation of Advertisers (2013) and the Boston Consultancy Group (2013). Modern values are grounded in social, political and economic developments, and represent the new values of this era. As a consequence, a company’s value to consumers no longer has to lie solely in its products and services. This new, broader scope of value may include the entire business process and organizational culture, ranging from the management’s integrity to values being found in the company’s contributions to society. Although the role of values in human behaviour has been extensively discussed in the psychology literature since the beginning of the 1900s (e.g. Feather, 1995; Hofstede, 1980; Olson & Maio, 2003; Rokeach, 1973; Schwartz, 2012), limited attention has been dedicated to values in marketing literature. This was the conclusion of a systematic literature review that we conducted on this subject (Voorn, van der Veen, van Rompay, Hegner & Pruyn, 2016). As a follow up, we organized an online survey (n = 1109) to empirically investigate the role of values in the brand selection process. In this paper, we report on the relationship between values and brand purchase intentions through the concept of value congruence and in relation to several product categories representing services, durables and consumables. Overall, the results confirm the relevance of value congruence as a predictor of brand purchase, in particular in services and durables. Our study shows that companies can benefit from incorporating values into their marketing strategies, especially those values that are congruent with (higher-order) personal goals, rather than more (instrumental) category-specific values. This offers new marketing perspectives, especially for brands. Brands are – by definition – more than just one product or service, which means they can serve as an umbrella for the incorporation and propagation of new values. However, an important question remains for the brand manager: the extent to which values have an advantage over brand personality traits and functional attributes, since investing in values is not only about communication – it means that an organization needs to embody them in the very fibre of its being otherwise it may be perceived as ‘green washing’, which can undermine brand trust.
Original languageEnglish
Publication statusPublished - 1 Jul 2017
Event2017 AMS World Marketing Congress - University of Canterbury, Christchurch , New Zealand
Duration: 27 Jun 20171 Jul 2017
http://www.ams-web.org/event/2017WMC

Conference

Conference2017 AMS World Marketing Congress
CountryNew Zealand
CityChristchurch
Period27/06/171/07/17
Internet address

Fingerprint

Purchase
Marketing
Durables
Value congruence
Investing
Brand trust
Transparency
Organizational culture
Purchase intention
Propagation
Communication
Federation
Predictors
Sustainability
Consulting
Fiber
Brand personality
Managers
Consultancy
Online survey

Cite this

Voorn, R. J. J., van der Veen, G., van Rompay, T. J. L., Hegner, S., & Pruyn, A. T. H. (2017). The importance of values for brand purchase: A managerial contribution. Abstract from 2017 AMS World Marketing Congress, Christchurch , New Zealand.
Voorn, Ronaldus Johannes Jan ; van der Veen, Gerrita ; van Rompay, Thomas Johannes Lucas ; Hegner, Sabrina ; Pruyn, Adriaan T.H. / The importance of values for brand purchase : A managerial contribution. Abstract from 2017 AMS World Marketing Congress, Christchurch , New Zealand.
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Voorn, RJJ, van der Veen, G, van Rompay, TJL, Hegner, S & Pruyn, ATH 2017, 'The importance of values for brand purchase: A managerial contribution' 2017 AMS World Marketing Congress, Christchurch , New Zealand, 27/06/17 - 1/07/17, .

The importance of values for brand purchase : A managerial contribution. / Voorn, Ronaldus Johannes Jan; van der Veen, Gerrita; van Rompay, Thomas Johannes Lucas; Hegner, Sabrina; Pruyn, Adriaan T.H.

2017. Abstract from 2017 AMS World Marketing Congress, Christchurch , New Zealand.

Research output: Contribution to conferenceAbstractOther research output

TY - CONF

T1 - The importance of values for brand purchase

T2 - A managerial contribution

AU - Voorn, Ronaldus Johannes Jan

AU - van der Veen, Gerrita

AU - van Rompay, Thomas Johannes Lucas

AU - Hegner, Sabrina

AU - Pruyn, Adriaan T.H.

PY - 2017/7/1

Y1 - 2017/7/1

N2 - Consumers currently place increasing importance on the values that companies represent. Modern values such as transparency, benevolence to society, sustainability and fairness are becoming more relevant, as noted by many major consulting firms among which Nielsen (2013), the World Federation of Advertisers (2013) and the Boston Consultancy Group (2013). Modern values are grounded in social, political and economic developments, and represent the new values of this era. As a consequence, a company’s value to consumers no longer has to lie solely in its products and services. This new, broader scope of value may include the entire business process and organizational culture, ranging from the management’s integrity to values being found in the company’s contributions to society. Although the role of values in human behaviour has been extensively discussed in the psychology literature since the beginning of the 1900s (e.g. Feather, 1995; Hofstede, 1980; Olson & Maio, 2003; Rokeach, 1973; Schwartz, 2012), limited attention has been dedicated to values in marketing literature. This was the conclusion of a systematic literature review that we conducted on this subject (Voorn, van der Veen, van Rompay, Hegner & Pruyn, 2016). As a follow up, we organized an online survey (n = 1109) to empirically investigate the role of values in the brand selection process. In this paper, we report on the relationship between values and brand purchase intentions through the concept of value congruence and in relation to several product categories representing services, durables and consumables. Overall, the results confirm the relevance of value congruence as a predictor of brand purchase, in particular in services and durables. Our study shows that companies can benefit from incorporating values into their marketing strategies, especially those values that are congruent with (higher-order) personal goals, rather than more (instrumental) category-specific values. This offers new marketing perspectives, especially for brands. Brands are – by definition – more than just one product or service, which means they can serve as an umbrella for the incorporation and propagation of new values. However, an important question remains for the brand manager: the extent to which values have an advantage over brand personality traits and functional attributes, since investing in values is not only about communication – it means that an organization needs to embody them in the very fibre of its being otherwise it may be perceived as ‘green washing’, which can undermine brand trust.

AB - Consumers currently place increasing importance on the values that companies represent. Modern values such as transparency, benevolence to society, sustainability and fairness are becoming more relevant, as noted by many major consulting firms among which Nielsen (2013), the World Federation of Advertisers (2013) and the Boston Consultancy Group (2013). Modern values are grounded in social, political and economic developments, and represent the new values of this era. As a consequence, a company’s value to consumers no longer has to lie solely in its products and services. This new, broader scope of value may include the entire business process and organizational culture, ranging from the management’s integrity to values being found in the company’s contributions to society. Although the role of values in human behaviour has been extensively discussed in the psychology literature since the beginning of the 1900s (e.g. Feather, 1995; Hofstede, 1980; Olson & Maio, 2003; Rokeach, 1973; Schwartz, 2012), limited attention has been dedicated to values in marketing literature. This was the conclusion of a systematic literature review that we conducted on this subject (Voorn, van der Veen, van Rompay, Hegner & Pruyn, 2016). As a follow up, we organized an online survey (n = 1109) to empirically investigate the role of values in the brand selection process. In this paper, we report on the relationship between values and brand purchase intentions through the concept of value congruence and in relation to several product categories representing services, durables and consumables. Overall, the results confirm the relevance of value congruence as a predictor of brand purchase, in particular in services and durables. Our study shows that companies can benefit from incorporating values into their marketing strategies, especially those values that are congruent with (higher-order) personal goals, rather than more (instrumental) category-specific values. This offers new marketing perspectives, especially for brands. Brands are – by definition – more than just one product or service, which means they can serve as an umbrella for the incorporation and propagation of new values. However, an important question remains for the brand manager: the extent to which values have an advantage over brand personality traits and functional attributes, since investing in values is not only about communication – it means that an organization needs to embody them in the very fibre of its being otherwise it may be perceived as ‘green washing’, which can undermine brand trust.

M3 - Abstract

ER -

Voorn RJJ, van der Veen G, van Rompay TJL, Hegner S, Pruyn ATH. The importance of values for brand purchase: A managerial contribution. 2017. Abstract from 2017 AMS World Marketing Congress, Christchurch , New Zealand.