@inbook{f11b955814fd4bec86775b568b3dbec5,
title = "The management of variety",
keywords = "METIS-101877, IR-95911",
author = "Homburg, {Vincent M.F.} and H.W.M. Gazendam",
year = "1997",
language = "English",
isbn = "9282788938",
publisher = "Office for Official Publications of the European Communities",
pages = "99--115",
editor = "T. Buland and H. Finne and S. Helmers and U. Hoffman and J. Hoffman",
booktitle = "Management and Network Technology: proceedings from the COST-A3 Workshop on Management and Network Technology, Trondheim, Norway, 22-24 November 1995",
note = "COST-A3 Workshop on Management and Network Technology 1995 ; Conference date: 22-11-1995 Through 24-11-1995",
}