The mediating role of trust and social cohesion in the effects of new ways of working: A dutch case study

Jan De Leede, Jorien Kraijenbrink

Research output: Book/ReportBookAcademic

6 Citations (Scopus)

Abstract

Purpose-The aim of the chapter is to understand the role of trust and social cohesion in the effects of New Ways of Working.

Design-The study consists of a cross-sectional survey (N= 549) at a Dutch insurance company with four locations. NWW was introduced in one of the locations 15 years ago, the other locations only recently. We present and test a model in which trust and social cohesion are mediators between NWW and performance. Findings-The implementation of NWW leads to better performance (Beta 0.16, p <0.001). However, the main effect is explained completely by the mediating role of trust (between employees-managers and between colleagues) and social cohesion. The number of days working at home has no significant relationship to performance. Research implications-The theory and findings of this chapter call for further elaboration in research: more contextualization of these data is needed and more comprehensive theoretical models, such as the role of personality, task and function. Practical implications-If employees feel to be trusted by their supervisors and colleagues, the performance will increase, 'even' if they work at home or in flexible offices. The implementation of NWW will therefore only be beneficial if there are trustful relations and attention is paid to social cohesion of the group. Originality-The study is among the first to prove the relationship between NWW and performance and more importantly, it is one of the first in explaining that relationship by pointing on the mediating role of trust and social cohesion.

Original languageEnglish
PublisherEmerald Group Publishing Limited
Number of pages18
ISBN (Electronic)978-1-78441-129-9
ISBN (Print)978-1-78441-130-5
DOIs
Publication statusPublished - 1 Jan 2014

Publication series

NameAdvanced series in management
PublisherEmerald Group Publishing Ltd.
Volume14
ISSN (Print)1877-6361

Fingerprint

Social cohesion
Employees
Contextualization
Supervisors
Managers
Insurance companies
Mediator
working at home
Elaboration

Keywords

  • New ways of working
  • Performance
  • Social cohesion
  • Trust

Cite this

De Leede, Jan ; Kraijenbrink, Jorien. / The mediating role of trust and social cohesion in the effects of new ways of working : A dutch case study. Emerald Group Publishing Limited, 2014. 18 p. (Advanced series in management).
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The mediating role of trust and social cohesion in the effects of new ways of working : A dutch case study. / De Leede, Jan; Kraijenbrink, Jorien.

Emerald Group Publishing Limited, 2014. 18 p. (Advanced series in management; Vol. 14).

Research output: Book/ReportBookAcademic

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