Abstract
This study sought to determine the extent to which students’ self-efficacy and their social environment influence their perceptions of the e-learning platform as provided by the institution. Based on literature the Perceived Service Quality model (PSQ) is modified using self-efficacy as a moderating effect. Although multiple studies also indicate a moderating effect for social influence, no significance was found to confirm this. A case study at the East China Normal University was performed in validating the conceptual model.
Original language | English |
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Number of pages | 5 |
Publication status | Published - 8 Jun 2011 |
Event | International Conference on E-learning in de Workplace, ICELW 2011 - Columbia University, New York, United States Duration: 8 Jun 2011 → 10 Jun 2011 |
Conference
Conference | International Conference on E-learning in de Workplace, ICELW 2011 |
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Abbreviated title | ICELW |
Country/Territory | United States |
City | New York |
Period | 8/06/11 → 10/06/11 |
Keywords
- E-learning
- Self-efficacy
- Social influence
- Perceived service quality