The moderating effect of self-efficacy on perceived service quality in E-learning: a China case study

Peter Riezebos, Ruben Blair, Sjoerd A. de Vries, Zhu Zhiting, Peter W. de Vries

    Research output: Contribution to conferencePaperpeer-review

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    Abstract

    This study sought to determine the extent to which students’ self-efficacy and their social environment influence their perceptions of the e-learning platform as provided by the institution. Based on literature the Perceived Service Quality model (PSQ) is modified using self-efficacy as a moderating effect. Although multiple studies also indicate a moderating effect for social influence, no significance was found to confirm this. A case study at the East China Normal University was performed in validating the conceptual model.
    Original languageEnglish
    Number of pages5
    Publication statusPublished - 8 Jun 2011
    EventInternational Conference on E-learning in de Workplace, ICELW 2011 - Columbia University, New York, United States
    Duration: 8 Jun 201110 Jun 2011

    Conference

    ConferenceInternational Conference on E-learning in de Workplace, ICELW 2011
    Abbreviated titleICELW
    CountryUnited States
    CityNew York
    Period8/06/1110/06/11

    Keywords

    • E-learning
    • Self-efficacy
    • Social influence
    • Perceived service quality

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