The moderating effect of self-efficacy on perceived service quality in E-learning: a China case study

Peter Riezebos; Ruben Blair; Sjoerd A. de Vries; Zhu Zhiting; Peter W. de Vries

The moderating effect of self-efficacy on perceived service quality in E-learning: a China case study

Peter Riezebos
, Ruben Blair
, Sjoerd A. de Vries
, Zhu Zhiting
, Peter W. de Vries

Research output: Contribution to conference › Paper › peer-review

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Abstract

This study sought to determine the extent to which students’ self-efficacy and their social environment influence their perceptions of the e-learning platform as provided by the institution. Based on literature the Perceived Service Quality model (PSQ) is modified using self-efficacy as a moderating effect. Although multiple studies also indicate a moderating effect for social influence, no significance was found to confirm this. A case study at the East China Normal University was performed in validating the conceptual model.

Original language	English
Number of pages	5
Publication status	Published - 8 Jun 2011
Event	International Conference on E-learning in de Workplace, ICELW 2011 - Columbia University, New York, United States Duration: 8 Jun 2011 → 10 Jun 2011

Conference

Conference	International Conference on E-learning in de Workplace, ICELW 2011
Abbreviated title	ICELW
Country/Territory	United States
City	New York
Period	8/06/11 → 10/06/11

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education

Keywords

E-learning
Self-efficacy
Social influence
Perceived service quality

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Riezebos2011moderatingFinal published version, 382 KB

https://www.learningideasconf.org/programs/2011

Cite this

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title = "The moderating effect of self-efficacy on perceived service quality in E-learning: a China case study",

abstract = "This study sought to determine the extent to which students{\textquoteright} self-efficacy and their social environment influence their perceptions of the e-learning platform as provided by the institution. Based on literature the Perceived Service Quality model (PSQ) is modified using self-efficacy as a moderating effect. Although multiple studies also indicate a moderating effect for social influence, no significance was found to confirm this. A case study at the East China Normal University was performed in validating the conceptual model.",

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T2 - International Conference on E-learning in de Workplace, ICELW 2011

AU - Riezebos, Peter

AU - Blair, Ruben

AU - de Vries, Sjoerd A.

AU - Zhiting, Zhu

AU - de Vries, Peter W.

PY - 2011/6/8

Y1 - 2011/6/8

N2 - This study sought to determine the extent to which students’ self-efficacy and their social environment influence their perceptions of the e-learning platform as provided by the institution. Based on literature the Perceived Service Quality model (PSQ) is modified using self-efficacy as a moderating effect. Although multiple studies also indicate a moderating effect for social influence, no significance was found to confirm this. A case study at the East China Normal University was performed in validating the conceptual model.

AB - This study sought to determine the extent to which students’ self-efficacy and their social environment influence their perceptions of the e-learning platform as provided by the institution. Based on literature the Perceived Service Quality model (PSQ) is modified using self-efficacy as a moderating effect. Although multiple studies also indicate a moderating effect for social influence, no significance was found to confirm this. A case study at the East China Normal University was performed in validating the conceptual model.

KW - E-learning

KW - Self-efficacy

KW - Social influence

KW - Perceived service quality

M3 - Paper

Y2 - 8 June 2011 through 10 June 2011

ER -

The moderating effect of self-efficacy on perceived service quality in E-learning: a China case study

Abstract

Conference

UN SDGs

Keywords

Access to Document

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Cite this