The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls

Elena Carvajal-Trujillo; Silvia Sanz Blas

doi:10.3990/2.330

The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls

Elena Carvajal-Trujillo, Silvia Sanz Blas

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

33 Downloads (Pure)

Abstract

The aim of this study is to examine the moderating effects of cruise passengers’ gender, age, education, and prior experiences on a Mediterranean port of call. We analyze the process of image formation and the influence that image and passenger satisfaction has on future behavioral intentions. The partial least squares technique (PLS) is applied to test the hypotheses developed with a sample of 492 cruise passengers. Our findings show that: (1) gender, age, education, and experience have a moderating influence on the image of ports of call, on cruise passengers’ satisfaction, and on future behavioral intentions derived from cruise passengers’ satisfaction; (2) prior experience has a moderating influence on the image formation of ports of call.

Original language	English
Title of host publication	Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling
Subtitle of host publication	The Conference for PLS Users
Editors	Jörg Henseler, Christian Ringle, José Roldán, Gabriel Cepeda
Place of Publication	Enschede
Publisher	University of Twente
Number of pages	12
ISBN (Print)	9789036540568
DOIs	https://doi.org/10.3990/2.330
Publication status	Published - 2015
Externally published	Yes
Event	2015 PLS User Conference: 2nd International Symposium on Partial Least Squares Path Modeling - The Conference for PLS Users - Seville, Spain Duration: 16 Jun 2015 → 19 Jun 2015

Conference

Conference	2015 PLS User Conference
Country/Territory	Spain
City	Seville
Period	16/06/15 → 19/06/15

Access to Document

10.3990/2.330

ArticleFinal published version, 342 KB

1 Book editing

Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users
Henseler, J., Ringle, C., Roldán, J. & Cepeda, G., 2015, Enschede: University of Twente. 414 p.
Research output: Book/Report › Book editing › Popular

Open Access
File

454 Downloads (Pure)

Cite this

Carvajal-Trujillo, E., & Sanz Blas, S. (2015). The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls. In J. Henseler, C. Ringle, J. Roldán, & G. Cepeda (Eds.), Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users University of Twente. https://doi.org/10.3990/2.330

Carvajal-Trujillo, Elena ; Sanz Blas, Silvia. / The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls. Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. editor / Jörg Henseler ; Christian Ringle ; José Roldán ; Gabriel Cepeda. Enschede : University of Twente, 2015.

@inproceedings{7e592e07efcc470b94d17a6e189e6024,

title = "The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls",

abstract = "The aim of this study is to examine the moderating effects of cruise passengers{\textquoteright} gender, age, education, and prior experiences on a Mediterranean port of call. We analyze the process of image formation and the influence that image and passenger satisfaction has on future behavioral intentions. The partial least squares technique (PLS) is applied to test the hypotheses developed with a sample of 492 cruise passengers. Our findings show that: (1) gender, age, education, and experience have a moderating influence on the image of ports of call, on cruise passengers{\textquoteright} satisfaction, and on future behavioral intentions derived from cruise passengers{\textquoteright} satisfaction; (2) prior experience has a moderating influence on the image formation of ports of call.",

author = "Elena Carvajal-Trujillo and {Sanz Blas}, Silvia",

year = "2015",

doi = "10.3990/2.330",

language = "English",

isbn = "9789036540568",

editor = "J{\"o}rg Henseler and Christian Ringle and Jos{\'e} Rold{\'a}n and Gabriel Cepeda",

booktitle = "Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling",

publisher = "University of Twente",

address = "Netherlands",

note = "2015 PLS User Conference : 2nd International Symposium on Partial Least Squares Path Modeling - The Conference for PLS Users ; Conference date: 16-06-2015 Through 19-06-2015",

}

Carvajal-Trujillo, E & Sanz Blas, S 2015, The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls. in J Henseler, C Ringle, J Roldán & G Cepeda (eds), Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. University of Twente, Enschede, 2015 PLS User Conference, Seville, Spain, 16/06/15. https://doi.org/10.3990/2.330

The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls. / Carvajal-Trujillo, Elena; Sanz Blas, Silvia.
Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. ed. / Jörg Henseler; Christian Ringle; José Roldán; Gabriel Cepeda. Enschede: University of Twente, 2015.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls

AU - Carvajal-Trujillo, Elena

AU - Sanz Blas, Silvia

PY - 2015

Y1 - 2015

N2 - The aim of this study is to examine the moderating effects of cruise passengers’ gender, age, education, and prior experiences on a Mediterranean port of call. We analyze the process of image formation and the influence that image and passenger satisfaction has on future behavioral intentions. The partial least squares technique (PLS) is applied to test the hypotheses developed with a sample of 492 cruise passengers. Our findings show that: (1) gender, age, education, and experience have a moderating influence on the image of ports of call, on cruise passengers’ satisfaction, and on future behavioral intentions derived from cruise passengers’ satisfaction; (2) prior experience has a moderating influence on the image formation of ports of call.

AB - The aim of this study is to examine the moderating effects of cruise passengers’ gender, age, education, and prior experiences on a Mediterranean port of call. We analyze the process of image formation and the influence that image and passenger satisfaction has on future behavioral intentions. The partial least squares technique (PLS) is applied to test the hypotheses developed with a sample of 492 cruise passengers. Our findings show that: (1) gender, age, education, and experience have a moderating influence on the image of ports of call, on cruise passengers’ satisfaction, and on future behavioral intentions derived from cruise passengers’ satisfaction; (2) prior experience has a moderating influence on the image formation of ports of call.

U2 - 10.3990/2.330

DO - 10.3990/2.330

M3 - Conference contribution

SN - 9789036540568

BT - Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling

A2 - Henseler, Jörg

A2 - Ringle, Christian

A2 - Roldán, José

A2 - Cepeda, Gabriel

PB - University of Twente

CY - Enschede

T2 - 2015 PLS User Conference

Y2 - 16 June 2015 through 19 June 2015

ER -

Carvajal-Trujillo E, Sanz Blas S. The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls. In Henseler J, Ringle C, Roldán J, Cepeda G, editors, Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. Enschede: University of Twente. 2015 doi: 10.3990/2.330

The moderating effects of personal and situational characteristics on the image, satisfaction and future behavioral intention with ports of calls

Abstract

Conference

Access to Document

Fingerprint

Research output

Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users

Cite this