@inproceedings{11c9aa335caf4c5aa177881f0ba0e9f8,
title = "The multi-channel citizen: a study of the use of service channels by citizens in the Netherlands",
keywords = "METIS-243988",
author = "Pieterson, {Willem Jan} and Ebbers, {Wolfgang E.}",
year = "2007",
month = sep,
day = "3",
language = "English",
isbn = "9783854992554",
publisher = "Trauner Druck",
pages = "63--71",
editor = "A. Gronlund",
booktitle = "Electronic Government: 6th International EGOV Conference: proceedings of ongoing research, project, conbributions and workshops",
note = "6th International Conference on Electronic Government, EGOV 2007, EGOV ; Conference date: 03-09-2007 Through 07-09-2007",
}