The non-technical side of office technology

Many office technology projects fail. The outcomes of these projects are often not in line with initial expectations. This book assumes that this disappointing result is largely the result of the fact that office technology projects are too IT-driven. The basic assumption is that the problems experienced in a specific office environment can be solved by a technical solution. In this book, the author suggests that office technology projects should acknowledge the existence of a non-technical side to office technology, namely the underlying intentions of the technology, which is referred to as the spirit. The effects of new office technology are not a function of the quality of the technology itself, but of the extent to which end-users apply the technology in accordance with its spirit. This suggests that office technology is 'realized' while it is used, not during its technical development. Therefore, improving office technology projects means that they should be less IT-driven, and more IT-use driven.