The opportunities and barriers of user profiling in the public sector

Willem Jan Pieterson; Wolfgang E. Ebbers; Johannes A.G.M. van Dijk

doi:10.1007/11545156_26

The opportunities and barriers of user profiling in the public sector

Willem Jan Pieterson, Wolfgang E. Ebbers, Johannes A.G.M. van Dijk

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

13 Citations (Scopus)

10 Downloads (Pure)

Abstract

Like the private sector, the public sector makes more and more use of user profiling to personalize the electronic services that are being offered to citizens. User profiling offers great opportunities to make communication more effective and efficient, to infer and predict citizens’ behavior and to even influence behavior. However, some drawbacks must be considered. Important differences between the private and public sector hinder the full employment of user profiling for governments and some general user profiling obstacles, such as access, trust, control and privacy have to be overcome to make fruitful use of user profiling.

Original language	English
Title of host publication	Electronic government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005
Place of Publication	Berlin
Publisher	Springer
Pages	269-280
ISBN (Print)	978-3-540-28466-6
DOIs	https://doi.org/10.1007/11545156_26
Publication status	Published - 22 Aug 2005
Event	4th International Conference on Electronic Government, EGOV 2005 - Copenhagen, Denmark Duration: 22 Aug 2005 → 26 Aug 2005 Conference number: 4

Publication series

Name	Lecture Notes in Computer Science 3591
Volume	3591
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	4th International Conference on Electronic Government, EGOV 2005
Abbreviated title	EGOV
Country/Territory	Denmark
City	Copenhagen
Period	22/08/05 → 26/08/05

Keywords

IR-59802
METIS-227441

Access to Document

10.1007/11545156_26

Cite this

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title = "The opportunities and barriers of user profiling in the public sector",

abstract = "Like the private sector, the public sector makes more and more use of user profiling to personalize the electronic services that are being offered to citizens. User profiling offers great opportunities to make communication more effective and efficient, to infer and predict citizens{\textquoteright} behavior and to even influence behavior. However, some drawbacks must be considered. Important differences between the private and public sector hinder the full employment of user profiling for governments and some general user profiling obstacles, such as access, trust, control and privacy have to be overcome to make fruitful use of user profiling.",

keywords = "IR-59802, METIS-227441",

author = "Pieterson, {Willem Jan} and Ebbers, {Wolfgang E.} and {van Dijk}, {Johannes A.G.M.}",

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doi = "10.1007/11545156_26",

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isbn = "978-3-540-28466-6",

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booktitle = "Electronic government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005",

address = "Germany",

note = "4th International Conference on Electronic Government, EGOV 2005, EGOV ; Conference date: 22-08-2005 Through 26-08-2005",

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Pieterson, WJ, Ebbers, WE & van Dijk, JAGM 2005, The opportunities and barriers of user profiling in the public sector. in Electronic government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005. Lecture Notes in Computer Science 3591, vol. 3591, Springer, Berlin, pp. 269-280, 4th International Conference on Electronic Government, EGOV 2005, Copenhagen, Denmark, 22/08/05. https://doi.org/10.1007/11545156_26

The opportunities and barriers of user profiling in the public sector. / Pieterson, Willem Jan; Ebbers, Wolfgang E.; van Dijk, Johannes A.G.M.
Electronic government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005. Berlin: Springer, 2005. p. 269-280 (Lecture Notes in Computer Science 3591; Vol. 3591).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - The opportunities and barriers of user profiling in the public sector

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AU - Ebbers, Wolfgang E.

AU - van Dijk, Johannes A.G.M.

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PY - 2005/8/22

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N2 - Like the private sector, the public sector makes more and more use of user profiling to personalize the electronic services that are being offered to citizens. User profiling offers great opportunities to make communication more effective and efficient, to infer and predict citizens’ behavior and to even influence behavior. However, some drawbacks must be considered. Important differences between the private and public sector hinder the full employment of user profiling for governments and some general user profiling obstacles, such as access, trust, control and privacy have to be overcome to make fruitful use of user profiling.

AB - Like the private sector, the public sector makes more and more use of user profiling to personalize the electronic services that are being offered to citizens. User profiling offers great opportunities to make communication more effective and efficient, to infer and predict citizens’ behavior and to even influence behavior. However, some drawbacks must be considered. Important differences between the private and public sector hinder the full employment of user profiling for governments and some general user profiling obstacles, such as access, trust, control and privacy have to be overcome to make fruitful use of user profiling.

KW - IR-59802

KW - METIS-227441

U2 - 10.1007/11545156_26

DO - 10.1007/11545156_26

M3 - Conference contribution

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T3 - Lecture Notes in Computer Science 3591

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EP - 280

BT - Electronic government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005

PB - Springer

CY - Berlin

T2 - 4th International Conference on Electronic Government, EGOV 2005

Y2 - 22 August 2005 through 26 August 2005

ER -

The opportunities and barriers of user profiling in the public sector

Abstract

Publication series

Conference

Keywords

Access to Document

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Cite this