The opportunities and barriers of user profiling in the public sector

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9 Citations (Scopus)

Abstract

Like the private sector, the public sector makes more and more use of user profiling to personalize the electronic services that are being offered to citizens. User profiling offers great opportunities to make communication more effective and efficient, to infer and predict citizens’ behavior and to even influence behavior. However, some drawbacks must be considered. Important differences between the private and public sector hinder the full employment of user profiling for governments and some general user profiling obstacles, such as access, trust, control and privacy have to be overcome to make fruitful use of user profiling.
Original languageEnglish
Title of host publicationElectronic government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005
Place of PublicationBerlin
PublisherSpringer
Pages269-280
ISBN (Print)978-3-540-28466-6
DOIs
Publication statusPublished - 22 Aug 2005
Event4th International Conference on Electronic Government, EGOV 2005 - Copenhagen, Denmark
Duration: 22 Aug 200526 Aug 2005
Conference number: 4

Publication series

NameLecture Notes in Computer Science 3591
Volume3591
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference4th International Conference on Electronic Government, EGOV 2005
Abbreviated titleEGOV
CountryDenmark
CityCopenhagen
Period22/08/0526/08/05

Keywords

  • IR-59802
  • METIS-227441

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    Pieterson, W. J., Ebbers, W. E., & van Dijk, J. A. G. M. (2005). The opportunities and barriers of user profiling in the public sector. In Electronic government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005 (pp. 269-280). (Lecture Notes in Computer Science 3591; Vol. 3591). Berlin: Springer. https://doi.org/10.1007/11545156_26