The Potential of Customer-Centered LegalTech: Consumer Protection in the Digital Era

Daniel Braun*, Elena Scepankova, Patrick Holl, Florian Matthes

*Corresponding author for this work

Research output: Contribution to journalArticleProfessional


New technologies and tools, often summarised under the term ‘‘LegalTech,,, are changing the way in which legal professionals work. The digital transformation has changed many aspects of our daily life and democratised access to knowledge and services. In the legal domain, however, consumers rarely benefit from digitisation. On the contrary, they are often overpowered by big corporations and their well-equipped legal departments. In this paper, we outline how LegalTech can be used to empower consumers in the digital era, by building tools to support consumers and those who protect them. In order to show the potential of customer-centred LegalTech, we present two prototypes which semantically analyse, assess, and summarise Terms of Services from German web shops.
Original languageEnglish
Pages (from-to)760-766
Number of pages7
JournalDatenschutz und Datensicherheit
Publication statusPublished - 5 Nov 2019
Externally publishedYes

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