The potential of in-train crowdsourcing

Bernard van der Wees

The potential of in-train crowdsourcing

Bernard van der Wees

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Nowadays passenger carriers are improving their services by offering IT-services within their carriers. This paper describes a design science study on whether or not we can let the company crowdsource activities using these systems and, by doing so, provide the customer a better experience. As test environment the Dutch Railways (Nederlandse Spoorwegen, NS) new in-train information systems were used. Artifacts were created and adoption was researched utilizing a survey. Some interesting conclusions are drawn on the feasibility of adoption and implementation of crowdsourcing in a moving environment. Adoption is more likely to occur when serious applications are used, as opposed to entertainment applications.

Original language	English
Title of host publication	Proceedings of the 14th Twente Student Conference on IT, January 21st, 2011, Enschede, The Netherlands
Place of Publication	Enschede, The Netherlands
Publisher	University of Twente, Faculty of Electrical Engineering, Mathematics and Computer Science
Pages	1-10
Number of pages	10
Publication status	Published - 21 Jan 2011
Event	14th Twente Student Conference on IT - Enschede, the Netherlands Duration: 21 Jan 2011 → 21 Jan 2011

Publication series

Name
Publisher	University of Twente, Faculty of Electrical Engineering, Mathematics and Computer Science

Conference

Conference	14th Twente Student Conference on IT
Period	21/01/11 → 21/01/11
Other	January 21, 2011

Keywords

Crowdsourcing
transportation industry
NS
Dutch Railways
onboard information systems
METIS-318236
trains
IR-101716
digital customer interaction

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title = "The potential of in-train crowdsourcing",

abstract = "Nowadays passenger carriers are improving their services by offering IT-services within their carriers. This paper describes a design science study on whether or not we can let the company crowdsource activities using these systems and, by doing so, provide the customer a better experience. As test environment the Dutch Railways (Nederlandse Spoorwegen, NS) new in-train information systems were used. Artifacts were created and adoption was researched utilizing a survey. Some interesting conclusions are drawn on the feasibility of adoption and implementation of crowdsourcing in a moving environment. Adoption is more likely to occur when serious applications are used, as opposed to entertainment applications.",

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publisher = "University of Twente, Faculty of Electrical Engineering, Mathematics and Computer Science",

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The potential of in-train crowdsourcing. / van der Wees, Bernard.
Proceedings of the 14th Twente Student Conference on IT, January 21st, 2011, Enschede, The Netherlands. Enschede, The Netherlands: University of Twente, Faculty of Electrical Engineering, Mathematics and Computer Science, 2011. p. 1-10.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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KW - transportation industry

KW - NS

KW - Dutch Railways

KW - onboard information systems

KW - METIS-318236

KW - trains

KW - IR-101716

KW - digital customer interaction

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ER -

The potential of in-train crowdsourcing

Abstract

Publication series

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Keywords

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