The potential of in-train crowdsourcing

Bernard van der Wees

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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    Abstract

    Nowadays passenger carriers are improving their services by offering IT-services within their carriers. This paper describes a design science study on whether or not we can let the company crowdsource activities using these systems and, by doing so, provide the customer a better experience. As test environment the Dutch Railways (Nederlandse Spoorwegen, NS) new in-train information systems were used. Artifacts were created and adoption was researched utilizing a survey. Some interesting conclusions are drawn on the feasibility of adoption and implementation of crowdsourcing in a moving environment. Adoption is more likely to occur when serious applications are used, as opposed to entertainment applications.
    Original languageEnglish
    Title of host publicationProceedings of the 14th Twente Student Conference on IT, January 21st, 2011, Enschede, The Netherlands
    Place of PublicationEnschede, The Netherlands
    PublisherUniversity of Twente, Faculty of Electrical Engineering, Mathematics and Computer Science
    Pages1-10
    Number of pages10
    Publication statusPublished - 21 Jan 2011
    Event14th Twente Student Conference on IT - Enschede, the Netherlands
    Duration: 21 Jan 201121 Jan 2011

    Publication series

    Name
    PublisherUniversity of Twente, Faculty of Electrical Engineering, Mathematics and Computer Science

    Conference

    Conference14th Twente Student Conference on IT
    Period21/01/1121/01/11
    OtherJanuary 21, 2011

    Keywords

    • Crowdsourcing
    • transportation industry
    • NS
    • Dutch Railways
    • onboard information systems
    • METIS-318236
    • trains
    • IR-101716
    • digital customer interaction

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