The potential of in-train crowdsourcing

Bernard van der Wees, Hans Moonen

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Abstract

Nowadays railway operators are improving their services by offering IT-services within their trains. This paper reports on a design study we performed at Dutch Railways (Nederlandse Spoorwegen, NS) in order to research whether or not NS can crowdsource activities utilizing the novel in-train IT infrastructure it is currently rolling out, and provide their passengers a better journey experience at the same time. We specifically focused the potential of future services an the users intention to use the service over time. The study followed a design cycle, in which we created artefacts, and analysed adoption of these artefacts utilizing an in-train survey. Despite the limited scope of the study we can conclude that there is potential for in-train crowdsourcing. Passengers do show interest in the applications we designed, and the more general concept of in-train interaction. Adoption is more likely to occur when serious applications are used, as opposed to entertainment applications.
Original languageEnglish
Title of host publicationThe 24th Bled eConference eFuture: Creating Solutions for the Individual, Organisations and Society Proceedings
Place of PublicationBled, Slovenia
Pages68-83
Publication statusPublished - 12 Jun 2011
Event24th Bled eConference 2011: eFuture: Creating Solutions for the Individual, Organisations and Society - Bled, Slovenia
Duration: 12 Jun 201115 Jun 2011
Conference number: 24

Conference

Conference24th Bled eConference 2011
Country/TerritorySlovenia
CityBled
Period12/06/1115/06/11

Keywords

  • onboard information systems
  • Crowdsourcing
  • digital customer interaction
  • Dutch Railways
  • NS
  • transportation industry
  • IR-101669
  • trains
  • METIS-278018

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