The Relative Importance of Social Cues in Immersive Mediated Communication

N.N. Sharan, Alexander Toet, Tina Mioch, Omar Niamut, Jan B.F. van Erp

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

Effective interpersonal communication is important to maintain relationships and build trust, empathy, and confidence. In this digital age, communication has become mediated, which filters out many of the social cues that are essential to facilitate interpersonal communication. This paper investigates the extent to which social cues influence social presence in mediated, bidirectional, multiparty interaction. Literature related to six social cues – paralinguistic cues, linguistic cues, body language, eye movements, facial expressions, and proxemic cues – was reviewed. These cues were ranked based on how relevant they are in creating a sense of social presence in mediated social communication (MSC). The most relevant cue was eye movements, followed by facial expression and linguistic cues, and lastly, body language and proxemic cues. Paralinguistic cues could not be ranked due to sparse literature in the context of MSC. Further research is required to better understand how social cues can be incorporated into MSC systems.
Original languageEnglish
Title of host publicationHuman Interaction, Emerging Technologies and Future Systems V
Subtitle of host publicationProceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, August 27-29, 2021
Place of PublicationCham
PublisherSpringer
Pages491-498
ISBN (Electronic)978-3-030-85540-6
ISBN (Print)978-3-030-85539-0
DOIs
Publication statusPublished - 10 Sep 2021
Externally publishedYes
Event5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 - Virtual Event
Duration: 27 Aug 202129 Aug 2021
Conference number: 5

Publication series

NameLecture Notes in Networks and Systems
Volume319

Conference

Conference5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021
Abbreviated titleIHIET 2021
CityVirtual Event
Period27/08/2129/08/21

Keywords

  • Social cues
  • Social presence
  • Virtual reality
  • Social VR
  • Remote communication

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