Abstract
The allegiance of partnering organisations and their employees to an Extended Enterprise performance is its proverbial sword of Damocles.
Literature on Extended Enterprises focuses on collaboration, inter-organizational integration and learning to avoid diminishing or missing allegiance becoming an issue.
In this paper we will argue that interrelating the marketing literature on the Service Logic with the performance management literature on Extended Enterprises will provide a new perspective on how to deal with this issue. Simultaneously flexible co-‐created performance indicators play a key role in enhancing this perspective.
Literature on Extended Enterprises focuses on collaboration, inter-organizational integration and learning to avoid diminishing or missing allegiance becoming an issue.
In this paper we will argue that interrelating the marketing literature on the Service Logic with the performance management literature on Extended Enterprises will provide a new perspective on how to deal with this issue. Simultaneously flexible co-‐created performance indicators play a key role in enhancing this perspective.
| Original language | English |
|---|---|
| Title of host publication | PMA 2014 Conference Proceedings |
| Subtitle of host publication | Performance Management: Designing the High-Performance Organization, 25-27 June 2014, Aarhus, Denmark |
| Publisher | University of Aarhus |
| Pages | 938-958 |
| Publication status | Published - 25 Jun 2014 |
| Event | PMA 2014 Conference on Performance Management: Designing the High-Performance Organization - Aarhus University, Aarhus Duration: 25 Jun 2014 → 27 Jun 2014 http://mgmt.au.dk/research/organisation-strategy-and-accounting/icoa/previous-conferences/pma-2014-conference/ |
Conference
| Conference | PMA 2014 Conference on Performance Management |
|---|---|
| City | Aarhus |
| Period | 25/06/14 → 27/06/14 |
| Internet address |