The role of topic familiarity in online credibility evaluation support

Teun Lucassen, Jan Maarten Schraagen

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

4 Citations (Scopus)

Abstract

Evaluating the credibility of information is a difficult yet essential task in a society where the Internet plays a large role. Familiarity with the topic at hand has been shown to have a large influence on the way credibility is evaluated; ‘familiar users’ tend to focus on semantic features, ‘unfamiliar users’ focus more on surface features. In this study, we attempt to find out whether these differences have consequences for the development of credibility evaluation support systems. Two simulated support systems were evaluated, one utilizing semantic features (aiming at familiar users), the other utilizing surface features (aiming at unfamiliar users). The results suggest that unfamiliar users have a preference for a surface support system. Familiar users have no clear preference, have less trust in the support, and report to be influenced less by a support system. We recommend to focus on unfamiliar users when developing credibility evaluation support.
Original languageEnglish
Title of host publicationProceedings of the Human Factors and Ergonomics Society 56th Annual Meeting
Subtitle of host publicationOctober 22-26, 2012, Boston, Massachusetts, USA
Place of PublicationSanta Monica, CA
PublisherHuman Factors and Ergonomics Society Inc.
Pages1233-1237
ISBN (Print)978-0-945289-41-8
DOIs
Publication statusPublished - 22 Oct 2012
Event56th Human Factors and Ergonomics Society Annual Meeting 2012 - Santa Monica, United States
Duration: 22 Oct 201226 Oct 2012
Conference number: 56

Publication series

NameProceedings of the Human Factors and Ergonomics Society Annual Meeting
PublisherHuman Factors and Ergonomics Society
Volume2012
ISSN (Print)1071-1813

Conference

Conference56th Human Factors and Ergonomics Society Annual Meeting 2012
CountryUnited States
CitySanta Monica
Period22/10/1226/10/12

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    Lucassen, T., & Schraagen, J. M. (2012). The role of topic familiarity in online credibility evaluation support. In Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting: October 22-26, 2012, Boston, Massachusetts, USA (pp. 1233-1237). (Proceedings of the Human Factors and Ergonomics Society Annual Meeting; Vol. 2012). Santa Monica, CA: Human Factors and Ergonomics Society Inc.. https://doi.org/10.1177/1071181312561218